Review Time
They wrecked our car and wouldn’t pay for the damage. When I showed up the attendant had no shirt on and was smoking a cigarette. This is an absolute scam and the police should shut them down. Don’t ever use them.[Update] A couple of months after I wrote this review, I was contacted by TrustPilot to verify my information because Heathrow Platinum Parking was trying to dispute that I had used their services.I happily sent the photos of my wrecked car, the confirmation email, and even my ignored correspondence with Heathrow Platinum Parking. The worst part of this whole situation is that they would not cooperate with my insurance by sharing their CCTV. This means that I had to pay for all the damage and my insurance put me at fault. I spoke with the manager Sam on the phone on multiple occasions. At one point he agreed to "help me out" by "meeting me in the middle". This meant that he would buy a used headlight off of eBay for me, but I would need to get the rest of the car repaired. They have used this tactic before and made people agree to not pursue anything further for their "help". I decided to pass. I'm currently in conversations to figure out how to start an investigation in their business by the authorities.This is not a garage. It is a parking lot 15 minutes away from Heathrow. My "meet and greet" consisted of me driving to the airport, dropping off my family, and being told that I needed to drive to Hayes to drop off my car. After the frustration of almost missing my flight, I was driven back 15 minutes to the airport by an unprofessional driver who told me I was overreacting. This is not a garage, this is a scam. It is inconvenient, unnecessarily risky, and when something goes wrong, it will be your fault. This is not a real business. Read the other reviews. Do not work with them. They need to be shut down by the government. The extra savings you will get is not worth it. Believe me. I almost never write reviews for poor service because everyone can have a bad day. This is the glaring exception.
Terrible customer service from this company. We will never use them again. Thankfully our car was fine when we got it back, and both of the drivers we met were very courteous and professional when we met them which is why I gave it 2 stars, not 1. That's the only positive thing I have to say about this company. We followed all the instructions on the initial email, only to be rudely told by the man on the phone that we had gone to the wrong part of the airport for drop off, costing us £5 to get out of the parking terminal - this is after we'd called him twice before and he'd told us to go to that parking terminal. When I asked him to verify who I was calling he wasn't willing to give me the business name which made us very anxious about what sort of dodgy company we were leaving our car with. We then went to the 2nd agreed place for car pick-up and called him multiple times to ask when the driver would be arriving as we were getting anxious to get in the airport. Every time he was extremely rude and refused to tell us the name of the company he worked for. Thankfully the driver did show up after about 20 minutes of waiting in the drop-off zone. No issues on pick-up. I did email their customer service team twice asking for a refund of the £5 and never heard anything back from them. Appalling service.
Shame there is not A ZERO STAR!! Do Not use this company, appalling customer service. Got to the exit of Heathrow T2 & found out the car park ticket was not paid, rang the company & got told to read the T&C' s. They are giving Heathrow a BAD name! DO NOT RECOMMEND!
They broke my car and I could have had a serious accident.I had to wait 45 minutes for them to bring me my car. After picking it up I noticed that I had to drive with the steering wheel turned for the car to go straight, as if they hit the kerb or a bump hard damaging the direction. The front wheels weren't parallel. Next day I wrote them about it but ignored me completely. I then drove to the garage to check what could it be and that was when the lower arm of the driver front wheel completely broke. I don't want to think what would have happened if it would have broken at the motorway on my way home from the airport.These people are not just irresponsible and dishonest but also dangerous.
Just useless in every wayThese guys are slow, dishonest and difficult to make contact with. On drop off we called 30 mins before we arrived at the passenger drop off, after multiple phone calls (to a mobile number with a full answerphone inbox that hung up on us rather pick up multiple times) stories about lost drivers and other cars with flat tyres the driver for the company arrived 45 mins late.On arriving back at heathrow the experience was even worse. The delay was over 2 and a half hours after when they first promised the car would be with us. A cycle of being promised a time for the car to be delivered, no car, phone call, new excuse and new estimate of time took the first hour and a half. Post this it turned out they had got the car in the wrong parking lot and then the delays began anew. Never a straight story, no help and generally unhelpful just avoid this company like the plague. TLDR: you get what you pay for - but however cheap this company are don't bother, it is cheaper and quicker to park your car in the furthest long stay you can imagine and walk to heathrow rather than use this crew
If I have the option to give them zero stars I would give them that.I left my car with them and when I returned from holidays I called them when I was picking up my bags and the guy on the phone told me there was a small damage on my car caused by a lorry on the car park. When the driver came my car was completely smashed on the front and both sides where the wheel is and the car was full of mud in and out, I told the driver I need their insurance and that I will call the police. The guy just left the keys on the Bonet and walked away. I took photos of the car and called the police and report it. I got in contact with the company and they said their where going to take lability and fix the damage and when I asked them if they can provide the cctv of the accident they said the camera was not pointing where the car was parked ( layers). They came to pick up the car and told me they will fix it and paint it and change the headlamp that was cracked inside which cause the light point upwards. I told them to send me the address of the garage where my car was getting fixed and they never did.I finally got the car back and the paint job is disgusting is completely different colour and they never changed the headlamp instead they try to repair it and cover the repairs with a black sticky tape to hide it. I sent them and email saying the colour is not the same as the rest of the car and that they need to buy a new headlamp, I sent them pictures of the car that you can notice that the car is 2 different colour and the headlamp is cracked and the light is pointing upwards.I got a call from them and they told me it is the same colour but is noticeable because is fresh paint but it will blend in in time and if I want the new headlamp I have to send an email saying if I get the headlamp ordered from them I drop the matter about the paint job and end the dispute. They are forcing me to accept the discussing job they did for me to get the headlamp that they should of change it in the first place. I told them that I want my car the way I left it with them or they have to paint the whole car and to change the headlamp as they agreed from the beginning. The guy on the phone said we are not going to do more works on the paint and we will send the new headlamp if you send an email saying I will drop the whole matter for me to get the headlamp and put the phone down on me.DONT EVEN THINK OF LEAVING YOUR NICE EXPENSIVE CAR WITH THEM. Because it looks that I am not the only one who had this issue with them because when I called them once they thought I was someone else and said are you the guy from the Jaguar that was damaged.They don’t care about your car and they don’t care how much it cost you to purchase the car.
Appalling service drop off took 20mins to get through to say we were half an hr away so had to wait. then pick up was ridiculous we just waited 1hr50mins for our car to be returned with 2 small kids do not use this company terrible customer service and misinformation on the numerous chasing calls we had to do while waiting
I booked this company through Compare Parking Deals, so here is the same review. I used this company to compare parking deals and I selected Customer Care Meet & Greet Heathrow as the reviews were good. My confirmation email says I have booked them at the top.... then bottom of the email says Heathrow Platinum Parking. Unfortunately if you Google the reviews you can see they are awful. We had to wait 1:20 since we called them until we got our car back. I was told to wait outside as the driver would be there in a couple of minutes one of the times I called. After 15 minutes waiting in the cold with a baby and 5 year old I called again and no one answered the phone four times, until I used my other mobile to call. I was then told to wait as it would take ten minutes. When we finally got the car (20 minutes later), the kids car seats were both touched, the rearfacing toddler one was completely taken from its place, removed the seat belt and the straps that kept it secured to the front seat as it was the seat cover. The driver had already left without allowing us to inspect the vehicle. In fact, gave me my keys without even knowing if the car was mine and left. Why would anyone remove two kids car seats to park a car and bring it back to their owners? One of their reviews says they have used the customer car while on their care and makes me think the same about ours.Their customer service is really unprofessional, they do not really know the basics and if you call, you are asked to email, then they reply vaguely if they do.AVOID.
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