Review Time
We have used many different companies to park a car at Hearthrow this is the worst.The company does not communicate with their customers, we had to cancel our holiday due to Covid-19 and we were promised a voucher to be used at a later date.They did not reply to numerous e mails and phone calls, then we get a call on the morning we were due to travel to ask where were we.We will never use them again and we have informed all our friends likewise.
I have been flying to my destination 26 years every year, using different airports and many parking services. Always good value and excellent service. This time i have used Platinum Parking Heathrow.Beware! Totally unprofessional. The behaviour that of bandits. When i was booking the parking, i specified the time when i arrive to airport. I was late 1 hour due to traffic. Even before i arrived, while i was driving already stressed, they called me and said there is a late fee charge. They have been very concerned about the money, kept repeating it. I was very surprised, this had never happened before. When i got there, i was being late, so i left the car with them. On return , (and i returned 3 days earlier without demanding my money back) they demanded the money in cash which i did not have, and had to give them my card details over the phone. They did not give me the exit ticket like it usually happens, and i had to pay the exit fee myself. And the petrol tank was empty, i had just enough to drive to the nearest petrol station! The stress they have given me i cannot describe. Absolutely avoid these people. 100% fake.
I will not use this company again.The telephone operator does not seem to understand you and you have to shout and spell out everything to make them understand, very difficult when you are at baggage collection or using handsfree.On getting my car back at T5 (40mins after phoning them), the driver gave me the keys and ran off straight away. On checking the car I found that the windscreen was cracked. On ringing them they said of yes we noticed that. There were no inspection checks done when I left the car with them and no chance to inspection when I got it back. I reportedf it immediately to the driver (by phone message) and to the office, but the T's & C's say they don't cover windscreens.Very poor service, find someone else.
Please do not use this company. Absolutely terrible service on both departure and arrival when used in August 2020. Far from platinum service ...! Departure: they arrived nearly 40mins late when I arrived at the airport even though I called them when I was 30 mins away. The guy was rude and I was travelling with my family.Arrival: I called after baggage reclaim. I had to wait over 45 minutes for them to bring my car. They bought someone else’s Audi car instead of my actual car. Completely different number plates. I would not be happy if my car was incorrectly given to another person. There were no handover checks and I could have taken the new 2020 plate car. This would be very worrying if I was a dishonest person and wanted a new car (even have the photo). Stay clear. I would never use their service again or recommend them. Absolutely awful and rude service with no courtesy for the customer (and I was travelling with my family).
STEER CLEAR OF PLATINUM PARKING!!!!!! Poor service on departing flight but even worse on return flight. They were rude kept telling me to phone back, kept cutting me off. After 2 hours of telling me the car was on its way they admitted the battery was flat, which seemed strange on a 4 week old new battery. Turns out they had set off the anti theft immobiliser which drains the battery completely. They would not give me the address of their compound until the police who were at Heathrow airport got involved. I was shocked to find my car parked on a travellers housing site!!!!!. Had to pay £125 to get home by taxi then drive back the following day to get the RAC to sort the problem. Finally got home nearly 5 hours after our flight. Never in 20 years of travelling have I ever had a meet and greet (or not meet and no greeting I should say) from a company like this before. For £85 I was lied too, spoken rudely too and had to wait in the cold with 3 children while they palmed us off and cut off our phone calls despite telling us the driver would be there in 20 minutes many times and that they would phone us back in 5 minutes many times but never did!!!!! Absolutely appalling company!!!!!!
All fine with drop off, although they changed the location at the last minute. Pick up is ridiculous. We called them 3 times to find out how long we would have to wait. Impossible to pin down. So far we are waiting 45 minutes and still no sign of our car. Do not use these cowboys!!!
Nothing 'Platinum' about this service - DO NOT USE!!Had a similar experience to all the other reviews on here; late collection of the car although called 45mins ahead of arrival time - we were sat waiting for an additional 45mins! When they finally arrived, the guy was agressively telling me that he had been trying to call but my number was 'invalid'....he showed me the number on the screen and it was correct....my partner (standing next to us) then called my number and (unsurpsingly) successfuly got through. Clearly hadn't paid his phone bill and therefore was unable to make outgoing calls! Very stressful start to the holiday.Ahead of our return to the UK, I emailed them with our amended flight details and specifically asked them to be on time. No response. Once arrived at Heathrow and collected our luggage, I called and they told me that they'll be waiting at the Drop-off point in 30mins......1 hour later and many calls with a response of "it's on it's way" "will be 5mins" "I don't know where it is, call back later" "I can't locate it" our car finally arrived. Yet another scruffy driver and was irritatingly shoving a piece of paper at me saying that we were too early and the car was parked in order of collection....clearly hadn't seen my email notifying them of the flight change of about 30mins, no earlier!SHOCKING service from start to finish! Really wish I had read all other reviews before using, although looks like I was one of the lucky ones as there was no damage to the car or no parking fines through the post (not yet anyway!)
They took our car and did £2500 of damage to our Range Rover. After weeks of then “collecting photos” and evidence - they said they don’t have photos (it says they take photos when we booked) and now they say it’s not thy wit problem. They have been rude, unhelpful and flabbergastingly unprofessional. PLEASE do not use !!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
heathrow meet & greet parking
trents.co.uk
funkyfidgetsshop.co.uk
printeval.com
foxnailsusa.com
www.webbiza.com
primepublishinglabs.com
createautomation.co.uk
rebike.com
hobbshousebakery.co.uk
actionacademy.com
