Review Time
My experience with Hertz has been extremely disappointing. I booked a rental car for August 2024 (Reservation K80622940A0) and paid in advance. On the day of pick-up, I waited at the Hertz counter for over three hours. The staff appeared overwhelmed, and no car was provided. I was forced to rent from another company to avoid further delays.Despite reaching out multiple times—including sending a letter to Hertz’s Ireland office within 90 days—I’ve received no response or refund, even though their terms clearly state that only a no-show fee would be deducted. This lack of service and follow-through is unacceptable.I strongly advise others to consider different rental providers.
Terrible service and a rip off! Hired a car for 4 days and took it back a day early and when arrived there was no one there so drooped the keys to knock airport main office, Later charged 100 euro for a valet! Car did need a little hoover but did not need a valet (10 minitute hoover) We are not dirty and would not abuse someone else's property and feel like this is a con! They would hoover the car for the next customer regardless.
DO NOT RENT from HERTZ Dublin as they are a rip off! We rented a van for 1 day and although we returned the van in plenty of time before the 24 h rental contract (this can easily be checked on their CCTV), we were charged for an extra day without being told that Hertz will do so. When we returned the van, the guy in reception took the keys, asked if all was OK and said goodbye. When we noticed that an extra €92 was charged, we tried for days to download the return receipt from the online Hertz account. As this was not working, we returned the next week to their office on South Circular Rd only to be told that they don't deal with closed rentals and that we should email customer service, which we did. It's more than 2 weeks now that we have raised a claim for the extra charge they made and no reply and no resolution yet. This is simply STEALING! Extremely disappointing service. We will NEVER recommend Hertz to anyone!
Serviced by a grumpy a man , and been charged way more the than I should pay , my day rental should be only €92.59 but Hertz managed build a big bill €188.99 , been charged extra €30 for late fee and I told him I am not late he told me I know but we add €30 after midnight, what a jock , will never rent from Hertz , not happy at all
Rented a car from Cork for a week. Pick up and service at the desk was excellent but my horror began after drop off! Because of 6am flight, keys were left in drop off box and no handover to am actual person was done. Car was left in pristine condition, had even taken it for a wash ! Imagine my surprise when I got a 'damages' report complete with pictures taken from some place I did not even recognise !I'm soo disappointed in you Hertz because I never in my wildest dreams thought you could stoop soo low! But having seen the number of of 1* reviews on here, I'm now not surprised.
Hi,Recently i had a bad experience while booking a car from Shannon airport on sat 03/08/2024 we came to reserve a 7 seater car for 2 days and the guy sitting at the counter inspected my Irish license and asked me if i had a previous license i showed him my previous license but the birth year was different due to clerical mistake, i tried to explain the scenario but he was not ready to hear us. he was very rude towards us. Also he was not ready to rent out the car to my friends who have an Irish license. I am already a Hertz customer and he behaved like that. I asked the name of the guys he said to me as Kevin. He said "I am done with you guys" rather than explaining why he doesn't want to give us the car.I hope Hertz company will understand my situation and, facing this traumatic situation, I have decided not to take any rental vehicle from Hertz anymore.
Earlier this week we were helped by Sergio from the Hertz rental service at Dublin Airport. After a frustrating experience with the Budget rental desk, we were happy with the kind and honest service from Sergio. He gave us a clear explanation and overview of the costs and tried to look for the best option for rental cars during our short stay in Ireland. Hertz offers a variety of cars for good prices and I recommend to book with them!Thankful for the great service from Sergio!
Unhelpful at all. Booked a car with the information provided by the information desk that we could hire without a credit card. Went to collect the car the guy on the desk just wasn’t interested in helping at all wasn’t even willing to change the booking. Explained that we asked before arriving that we don’t have a credit card and this information was provided by their in house information desk. Again would not help asked to speak to the manager who was the most unhelpful manager going. Basically just said “no credit card no car!” And cancelled the booking and said “it’s done I’ve cancelled it ” asked why the information we were given was incorrect and blamed the lady on the desk saying she’s new!. Any excuse in my opinion. joke
What went wrong? Mainly the fellow behind the desk didn't give us a choice but to purchase most expensive insurance... or else go somewhere to another rental agency. Insurance was 3x the cost of the rental. We were so tired after an overseas trek that didn't have it in me to go down to Avis. Not nice Hertz... You lost a regular loyal customet, and apparently many others in this thread.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
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