Review Time
Where do I start. My van broke down and booked a van online. All good until collection. Held 500 quid but I presumed that anyway. 270 for hire for 4 days. Burnt a quarter tank of diesel dopey in a rush never topped up before return. I know my fault. Genuinely probably 30 quid at most to top up. Charged 87 euro plus 10.50 to have someone put it in!! Another 20 service location charge!! For what??? Wouldn't let me put my own insurance on the van cos they don't deal with AXA apparently. Had to take out there insurance. Anyway I suppose my bad for the diesel but they completely extracted the urine!! 10.50 for a lad that was on the payroll anyway to fill the yoke. Anyway rant over. Won't be back!!
Beware! Avoid at all costs I have used Hertz around the globe for many years. Never have I ever experienced such horrible service. When picking up the car there was no acknowledgment of my status. The check out process lasted 30 mins because the sales clerk kept trying to upgrade the car and sell me scam insurance. The car received had damage on every panel. I know for a fact we did not have any damage yet for the first time in my life I received penalties for a scratched tyre. I am certain this was existing damage. They are obviously income generating because they don’t actually invest in their fleet. Do not use the Hertz airport. I wish I read the reviews before I booked.
When we arrived at Knock Airport, we had been delayed and the rental company we had hired from had closed early and not left any keys. We asked at Hertz and the Location Manager (James Connaughton) could not have been more helpful. He sorted us out despite it making him late leaving.Wind the clock forward a week and on returning the vehicle, the returning inspection guy "found" scratches on the vehicle that I certainly couldn't see. I took my own photos and there was nothing to see. Although he claimed scratches on multiple panels, he said that he'd do me a favour and only charge me for one panel repair which was over €1,200 euros. As I had a plane to catch I signed the exit form and commented on it that I could not see any scratches at all. I took my own photos, blew them up, and still couldn't see anything.When I said that I would dispute the charge, he advised that he'd fill out a new form (and dispose of the one I had signed) and charge me three times the amount for 3 panels ! Outrageous. Hertz have sent me their evidence photos and you can see absolutely nothing on them, except the finger of the agent pointing to something invisible. I will, of course, formally dispute the charge, which has remained at 1 panel.So, what I never understand about companies is how they can employ customer facing people who give you a great experience, abd then on the back end, people who seem to be there only to destroy your faith and trust in the organisation.I can't make up my mind whether this is sharp practice or poor practice, but I certainly left with a bad taste in my mouth and wondering if there's a money making element to this for the individual concerned.I won't be using Hertz again and i travel extensively, that goes without saying.
I’d happily give a score of 0 if I could!! What a con this place is in Dublin airport Ireland! I booked a car online through the dollar.com website. Which falls under the car rental company Hertz. I was quoted £172.89 for three days use of a Nissan juke or equivalent. We were given an Opel crossland.But before getting the keys to the car. I was rudely spoken to by a member of your staff at the kiosk. He was talking down to me regarding insurance on the vehicle for every day I had it. Which would have been €50 extra a day. Plus they would have had to put a deposit of £5,000 down on a credit card for me to be able to drive away with the car. Which in itself is a joke!! How they can justify adding these extra charges is beyond me. Avoid at all costs!! If the price is too good to be true then it is!! As we discovered.
Booked my Hertz's car a few weeks ago. Paid my bill of £257.82 for 3 days hire, I thought that's not bad. Got an Email back to say, when I pick the car up at Shannon airport I would have to pay £119.00 because I was leaving the car at Belfast, George best, city airport, Hertz charged me £140.97. plus another £30 for cross border fee, it's more insurance because your leaving Ireland and driving in another country, Northern Ireland. I was charged £63.00 for super insurance, are else I would have to use my credit card and you have to have £2,000 in your account, I didn't have that kind of money, so had to buy it. I have another payment of £37.80 a day, that's £113.40, what for I don't know. Then a location service charge £22.91, whatever that's for. Then Tax £50.00, then refuelling £99.00 plus file service charge £9.50. I wish I got paid that much for 5 minutes work. Total £528.78. Some how I got a voucher credit, I don't know were that came from, Maby it's to make you feel good for £161.53. So I paid out £257.82 on my mobile and £367.25 when I got to Shannon airport. All together £625.07.i wonder will I ever see a penny or cent go back into my bank account. I know I'll never use HERTZ again, ever.
What a horrible experience, got robbed by this company. Got a 3 days rental, the car came with a warning on dash, steering assistance not working and a crackling noise in the front wheel. We returned the car in the next morning because we didn’t feel safe to travel. We got no money returned, not even for the remaining 2 days that we didn’t use, not even for the insurance. Call them, the employee didn’t let me finish my sentences and hang up on me, very rude.
I hired a car through Ryanair and on arrival at Kerry Airport was offered an upgrade to a different car but with no mention of an additional charge of 170 euro on top of what I already paid to Ryanair. While this was included in documentation I initialed the person I dealt with never mentioned the charge and if this is Hertz policy it leaves a lot to be desired. Any proposed changes to a contract should be verbally spelled out to a customer. I have been offered upgrades for free by other carhire firms.Very disappointed, Michael
Quite a staggering reply. Not a mention of the appalling customer service, not the slightest hint of an apology. Let me be clear on the complaint. You have clearly formed an agreement with economybookings.com to allow them to reserve car hire from both Thrifty and Hertz. You accepted this contract which was paid for in advance of attending the Hertz counter in Dublin. On offer by the same company was fully comp cover which I bought and paid for up front. Only to be met by these two jokers who acted like hard sell merchants as if their commission depended on it. At £26/day it is an extortionate amount to charge. Upon arrival at your counter and following the dreadful encounter with your untrained rude colleagues, you accepted that the rental had been paid for but you chose not to acknowledge the insurance cover provided. If you don’t want them to sell insurance cover on your behalf, then you should brief them accordingly and then they would not sell insurance on behalf of Hertz/Thrifty. The fact is that they did accept the booking and they did offer full insurance cover on your behalf. At what stage do you get to pick and chose which part of that contract, i.e. accept the car rental but selectively refuse the insurance cover? I presume the full cover is optional as it was forced upon my wife the evening before. We could have chosen to decline full cover and stick with the basic CDW. But your hard sell colleagues forced it through. Kindly advise?Simply appalling behaviour by the manager and the inept Josh. Downright rude and dismissive, totally unwilling to assist with the genuine and valid complaint. I suspect it is a franchise of Hertz as the genuine Hertz team would never behave in such a distasteful manner . I left the counter totally bewildered as to why they feel it acceptable to laugh and wave at a client they have just ridiculed and dismissed. This is not the first time I have witnessed this behaviour from the Hertz team at Dublin Airport. They behave like double glazing sales men, eager for their commission on forcing fully comp insurance on a booking that already had full cover and paid in fFull prior to arriving at the airport.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
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