Review Time
HERTZ IN DUBLIN IS A SCAM..beware!!!July 2024RENT FROM SOMEONE ELSE PLEASE !!! I can not believe the other reviews here about upcharges being put on to the bill and you do not discover the unauthorized charges until you are at the airport rushing to catch a plane and then see your bill is double what you expected!! I was charged $1247.15 for 1 week of a tuna fish can car rental. I only agreed to approx.$550.00 We had no time to go back and dispute the bill and by the way, they gave the final bill "folded in half " as they made small talk, rushing us to catch their waiting shuttle ....the guy told us to "hurry up." This Hertz is operating a big scam! How can it happen to this many people and my story is identical? Hertz Corp. tells me there is nothing they can do as it is a franchise.....I have emailed and called and heard my husband deny all of their crazy overpriced insurance and yet they refuse to take the fees off...we returned a perfect car and we were literally robbed and then silenced! DO NOT USE HERTZ, they do not care and will not admit their franchise location in Dublin is running a big scam on tourists. Just get out of there and go to the next rental place..Hertz is after you for fees and then lies and says you agreed. I actually had a 60,000 coverage policy with my Chase card--so we already knew we weren't taking the coverage...nothing a customer can do but if I can save one good family...I will at least do that-- because they are unresponsive and do not care about you at all. The response from Hertz after my review states that we signed off on charges....no we did not off on any charges. We verbally stated no, no, and no way!!!....we signed a pad and they just placed our signature wherever they wanted I guess! Its a scam...they certainly heard us say NOOOOO
I hired a car from Hertz in Bordeaux Airport on the 29th June, returning the car on the 10th July.I had prepaid €480 prior to pickup.I paid €270 for the enhanced insurance plus a €250 hold on my card at the rental location. As of today, 23rd of July, Hertz have charged me another €270 and have not returned the €250 hold. This results in me being owed over €500 by Hertz. Their customer service is non-existent, with an infinite loop of IVR options on their line.
As I was making two separate bookings for car rental this summer I called Hertz Dublin directly to ensure I was getting the best deal. My queries were answered efficiently and honestly by Kamila and she also very kindly made the booking for us. I received a confirmation email from her and everything was very clear. Upon arrival at Dublin Airport, the gentleman serving me was very nice but I admit I was slightly taken back that no-one from the Hertz accompanies you to your rental car for pick up. You are simply told what bay the car is parked in. This means that if you spot any damage to the car not already noted you need to go back into the terminal. Thankfully, this was not my case but Hertz do need to review this. For my second booking, I was served by Nelisha, who was very welcoming and professional. We managed to get a car upgrade as all the luggage would not have fit in the orignal car hired and this was done seamlessly. Drop off for both cars was very quick and no problems. I did have a mechanical problem with one of the wing mirrors, but I called it in immediately and made sure it was added to my notes, so I was not charged at drop off for something I did not break. I must say I am very surprised to read all the negative reviews for Hertz Dublin. Maybe I just got lucky, but I have no complaints and will happily use them again.
A clear change in how this branched has been managed following years of continuous business from my family and I.A mark was visible on the car when we returned it. 90% of this mark was removed from a simple wipe. The remainder was generously wear and tear or a mark so inconspicuous it couldn't be seen on any of the original photos or at all noticeable so was never recorded.When I entered the operatives workplace to challenge the situation there was a pile of damage claims taller than my young child. This is clear money making tactics following changes in how this branch is managed.For further context we have been renting cars from hertz at the this branch for over 20 years and have never had had a return inspection before so didn't feel the need to check the car with a fine tooth comb which is what I would have done with cheaper and what I would I have considered less reputable companies.Charged £250 which I intend to challenge.Fraud and Lies - This has really Hertz my pocket.
I recently rented a car through Thrifty/Hertz Ireland with a planned pick-up and drop-off at Cork Airport. Satisfied with the car and service, I called Hertz to extend the rental by eight days, making the total rental period 27 days. I also asked if I could drop off the car at Dublin Airport, and they said it was fine. The representative quoted an extension fee of approximately €160.However, when I dropped off the car at Dublin Airport, I was surprised to be charged an additional one-way fee of about €150. The representative had not mentioned this extra cost. Unfortunately, I did not receive any written confirmation of the extension details.Additionally, after my initial call to extend the rental, Hertz failed to register it correctly. I received a reminder email on the original return date asking about the car. When I called to clarify, they acknowledged my previous call but cited a system error.This lack of transparency and administrative error is concerning. For others in a similar situation, ensure you get a detailed breakdown of all potential fees and always request written confirmation for any rental extensions when renting through Hertz in Ireland.
I booked my car rental through Auto Holiday and paid for their full insurance coverage. However, upon arrival, the agent at the Hertz counter informed me that Auto Holiday's insurance wasn’t sufficient and insisted I take Hertz’s own "supercover" insurance for an additional 300 euros or leave a 3000-euro deposit. Despite my concerns, I reluctantly paid.I specifically asked the agent multiple times if there would be any further charges afterward, and he assured me that everything was covered. However, after returning the car, I was charged an extra 190 euros for another insurance that was never mentioned. In the end, I ended up paying for three different insurances, totaling nearly 700 euros. The staff misled me, and the lack of transparency was extremely frustrating. I do not recommend Hertz Dublin
So I rented a car cause my own broke down no real problems with renting it and collecting it but when I brought it back there was no one there at the rental desk only at the car sales desk. The man says oh he's not there but you can leave the keys, no problem I said and off I went only to get an email a few hours later to say I've been fined €250 for heavly soiled in the front now bare in mind the picture they sent me was a small but of blurt that would come off your shoes from getting in and out of the car and then to say smoking in the car which didn't happen. Wouldn't be recommending them to anyone I know unless you want to get the car fully valeted onsite before handing the keys back.
This will be my first and last timeever trying to rent with Hertz and will not be recommending to anyone else. We booked and paid for the rental on their website, read through their T&Cs. Then at pickup at the airport, we are told that they have to put a €5000 hold on our debit card (or credit card, which we thankfully did not have). I would expect that is something they would have been very upfront about and flag very clearly when you pay for the booking rather than the inconvenience of finding out that information at pickup. The guy at the desk became super defensive when we said we read through everything and did not come across this information. We chose to cancel, and were charged a cancellation fee which was annoying, and looks like we dodged a bullet judging by the ridiculously large number of 1 star reviews here.
Where to start. This is a scam, please please please do NOT rent from here. I purchased this from a third party and was offered insurance, they simply said to say no to the insurance offered when I pick up the car. I've rented before and always denied insurance so no big deal, right? Wrong. Dead wrong. If you don't get their insurance they try to charge you €5000 which is $7500CAD which is absolutely insane. I got a fiat, the thing probably wasn't even worth that much. So anyways my cards won't accept a charge that much because it is indeed a charge. It's a "hold" but it is charged to your card. So anyways to drive away with this car I had to pay what ended up being $300CAD+ for insurance and still another $3000CAD+ being held on my card. I just traveled to multiple countries across Europe and Canada, not a single one pulled this. I still have the 554 pictures of this fiat on my phone because while it was refunded I'm just waiting for them to come back at me and try to steal it. It feels like a scam because it is but maybe they were happy with the $300 for insurance. The fiat itself was starting to have squeaky brakes when I picked it up and by the time I dropped it back it was full squeak. A fine car overall I suppose but I totally got ripped off and feel for anyone else who they did this to as well. The icing on the cake? I emailed them for documents because I had purchased insurance online when I booked the car, third party insurance which became null and void the second I was forced to purchase their insurance. To get a refund they wanted the receipt from when I dropped off the car stating the damage, etc. I did not receive this, so I emailed them, as of today it has been officially a month since I sent that email and have gotten zero response. Steal my money and then ignore me? Classy. Did get the other money I paid for insurance back as not everyone is as sleezy as this company thankfully. As per the Hertz reply, if only they made that insane amount as transparent when booking. The fact that they don't says enough for me to know I will never book with them again.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
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