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Rented a car from hertz in Edinburgh in early march. Paid upfront for the rental and also paid anything outstanding upon leaving the car back. Have just now been charged €119.10 which there is no email confirmation of what it’s for. Contacted customer services who cannot find record of the charge. Have to wait for 7/10 days for them to look into it. Surely a company should be able to find charges that they have made without having to take so long to look into it. Will not be using again regardless of the outcome of their search.
Booked a van with Hertz Ireland to travel from Ireland to Germany to transport furniture for my daughter, after being assured that travel outside to continental Europe was permitted provided breakdown insurance was taken out. I was then quoted the associated hire costs and confirmed the reservation. I then proceeded to book the ferry crossings, breakdown insurance, and hotel reservations. Ten days before the scheduled hire/sailing date, Hertz contacted me to inform that they don't allow the vans to travel outside Ireland and the UK and abruptly cancelled the booking , stating that the agent I had dealt with was new to the job. No apology offered, no suggestions or help offered to find alternatives and no offer of compensation for the ferry booking and other expenses incurred. I don't blame the inadequately trained sales agent - the problem lies with the disastrous management of this company in Ireland. Update : - I have sent on the booking reference number and associated details. For the record, I had otherwise pre-arranged a booking for travel outside Ireland until this was abruptly cancelled, as described above.
I was provided with a vehicle that had a defective tyre pressure light which came on about 60km down a motorway. I came off the motorway to a service station to check, but no apparent issue. On returning the car, the mechanic said "Yeah, sometimes those lights just come on". I asked the receptionist where I could raise this issue, and was advised "By email". No email address was provided. So far, I have been promised a response by a deadline which has not been met. The customer service & quality of communication is just appalling.Edit: Dear Hertz, Paul has indeed been in touch. His response addressed only the technical issue of the TPMS but not the abysmal customer service received. The focus purely on the technical matter and failure to address the main substance of my grievance simply exacerbates the issue. The TPMS issue is minor; the customer service failing is far more of an issue.
My son was moving house recently and the van we were using left us down at the last minute . So I rang Hertz van rental in Railway st. Cork where I spoke with William. He was such a pleasure to deal with and his coustomer care a second to none . He is a credit to your company and a Gent. Would definitely use Hertz again if the need should arise .
By far the worst rental experience over decades of renting. Booked and pre-paid for a new shape Renault Megane. Check-in girl at Dublin airport was very unhelpful and said the megane was not available so gave me the equivalent, a Dasia would you believe. When it was obvious they had me over a barrel as I was driving straight to a funeral I decided to take up the matter when I returned the car. The Dasia had warning lights as soon as I left and writhing a matter of hours broke down. When the car was replaced they did so with yet another Dasia, also with engine warning lights lit. The manager at the airport told me to right to their head office, which I did and have heard nothing. I also learnt from their staff that the `Dasia’s always have problems and they actually don’t have Meganes at Dublin airport anyway. Please do not book with Hertz/Dollar or Thyfty as they are all the same company and are actually a franchise owned by a Wexford family
I recently rented a car from hertz Dublin airport, I was met by a charming pleasant chap, he was friendly and patient, as it took me a while to rummage through my handbag - the ladies reading this will understand! There was a que starting to form behind me at this stage, but this chap on this desk assured me that there was no rush. In all my year travelling and renting cars I must admit that I would return to hertz and this is because of this chap, he done his job to perfection, was patient and kind. You don’t get people like this nowadays. He was from Galway he said after I told him I was returning to attend a family reunion there.My overall experience was excellent, I was met by a friendly smile, a patient gentleman who reassured me that there was no rush. I seen the negative reviews on here but I have to admit my experience couldn’t be further from them. I’ll be back and I wish them a pleasant and happy new year.
DO NOT RENT - absolute scam. They will charge your card for hidden fees that are NOT mentioned in any paperwork or receipts provided. AND when you ask them about these fees they will literally IGNORE you!!! TERRIBLE customer service and they rob you blind with no explanation. So incredibly disappointing and unethical.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
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