Review Time
When we arrived we were forced to take their 28 € per day insurance. More than doubling the total cost of the car. They refused to use my debit card for the insurance. This review is for both Hertz Ireland and Thrifty. As they both operate under Hertz. Won't ever use their services again and I will actively discourage any friends of family from using this Company. Ireland itself was lovely though.
Dublin airport hertz counter staff. Rude staff who couldn’t care less about a customer. The manger was as bad. The level of, couldn't care less was so high I was shocked. Well trained staff can make a customer feel better even if there issue isn’t solved. I would question if these 2 staff had any customer care training. The 1 star was for another member of staff in the carpark who came over and asked If we wanted any help with the car with an honest smile on his friendly face. The other 2 could learn a lesson.
Booked a car hire through Ryan Air. Paid for the insurance. Got to Dulin airport Hertz office. Waited an hour in a line out the door. When finally get to an advisor I am told he doesn't want to see my insurance information but that I should give my credit card over to pay the deposit which could be €2700 but as I have insurance it won't be that much. I am then charged €160.16 superciver and €80 glass and tyre cover without any explanation or agreement by me. Feel totally bamboozled and embarrassed. Total cost was twice what I thought it would be. Never going through Hertz/Dollar again.
DISGRACEFUL.I have been reaching out to the customer service team for over a month, with absolutely no conclusion. After 3 weeks of chasing and no response, a member of the team reviewed the case and came back with a reply, I’ve emailed back twice and called multiple times with no reply to this. I’ve reached out to the head of customer services again with no response, sticking heads in the sand is no way to deal with a customer. Will never be using this service again.
Reserved a 7 passenger car at Hertz Dublin airport and was quoted $1500 for a week. Arrived at Hertz Dublin airport location and was told they didn’t have the car on the lot. They told us we needed a new reservation and only had one 5 seater car that would accommodate us. They completely disregarded our reservation and charged us $5000. I complained several times to Hertz in the US and Dublin and requested an adjustment. They claim they had 7 passenger cars on the lot and it was our decision to make a new reservation. Very shady operation!!!!!! I have rented cars for more than 30 years in my business and never experienced this issue. They deserve 0 stars and to be investigated for taking advantage of customers.
We rented a car in Dublin airport. The next day it rained a lot and when we had parked and wanted to leave it gave warnings that a lot of the electronically regulated functions didn’t work anymore. We called the agency and they said we didn’t need to worry. Within three days after, the gear broke down as we were approaching a roundabout. We had to be towed to an Hertz agency in Belfast and they told us that we had to sign for causing it to break. We refused. It is outrageous that you are send on the road with a car that is breaking down already from the beginning. We were not to blame as we always drive geared cars. Until now we haven’t heard anything yet of how this issue is solved and they kept the bail. We left the 27th of July. It happened on the 17th of July, almost two month ago! Be warned! Don’t use Hertz as they are not trustworthy and make use of you as a customer to do repair work on their cars. We will never, ever use Hertz again!
Rented online for SUV at Dublin Airport. Thought everything was in order. Advised to have drivers licence and credit card. I show up. Told to get shuttle, huge queue. Took almost an hour. Got to car hire area, another huge queue, another hour. I have my Car hire insurance through my bank. But I had to have €5000 held on my card for a one day €175 rental? I rent cars everywhere Greece, NZ, Canada. Never had this. I will never, ever, use Hertz again in my life time. Not organized, no customer service, no appreciation of customers time, insane insurance requirements. Pathetic.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
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