Review Time
The device is not fit for purpose. It has stopped recording blood pressure readings. We’ve repeatedly attempted to contact Hilo without success. The bracelet has failed after less than a month. Customer support is nonexistent, it’s impossible to speak to someone.
I needed to replace a charger and cable after unfortunately losing it on a trip abroad. I did have some issues initially with contacting the Support Team via their website (perhaps due to a technical glitch?)). However, having made contact today to their support email, I have had a direct call from Switzerland within a couple of hours. They offered not just a charger/cable at my expense, but a free replacement of the complete unit under warranty as, having accessed my monitor remotely, the battery on the unit was found to be malfunctioning. I am very impressed that Hilo flagged this problem unprompted. The replacement unit is already ordered and on it's way. Thank you Hilo Team for resolving this in such a positive way.
There is conflicting advice noted between the differing documentation, supporting the device. For example:Contraindications (from Manual G1-IP68)The Hilo Band IS NOT INTENDED to be used :on patients suffering from sustained cardiac arrhythmias that can lead to weak or unstable pressure pulses including tachycardia(heart rate at rest greater than 120bpm) and atrial fibrillation;on patients suffering from pathologies that systematically reduce peripheral perfusion including Raynaud’s disease, diabetes, renal dysfunctions(eGFR less than 60mL - min - 1.73 m2), hyper or hypothyroidism, pheochromocytoma or arteriovenous fistula;on pregnant women;on damaged - injured skin;on patients below 21 y.o. and above 85 y.o.vs(Website - support page - contraindications)The Hilo Products are NOT INTENDED to be used:on patients suffering from sustained cardiac arrhythmias that can lead to weak or unstable pressure pulses including resting tachycardia (heart rate at rest greater than 120bpm) and atrial fibrillation; on patients suffering from pathologies that systematically reduce peripheral perfusion including Raynaud’s disease, diabetes, renal dysfunctions (eGFR less than 30mL - min - 1.73 m2), untreated hyper or hypothyroidism, pheochromocytoma, or arteriovenous fistula; on pregnant women; amputated upper limb; on patients below 21 years old and above 85 years oldWhen seeking clarification, especially with the eGFR and hyper - hypothyroidism differences - the Web chat took too long. The initial response just listed the contraindications noted on the web page as opposed to the manuals. So still waiting for a response seeking clarification.I'm not saying that the Customer support is bad, but it is slow. The band looks great and can be so useful, but if it is providing inaccurate information (due to not being suitable for an individual, but results being relied upon by that same individual), could reduce reliability and potentially be dangerous.The website and manuals should contain or relay the same details for contraindications of use.
After writing a poor review the customer service team got in touch and sorted out the technical issue with the band and have also tried to fix the 'contact us' button on their website. I have been impressed with both their attitude and their commitment to resolving the problem and their concern for their customer. Thank you.
User manual to small print to read, should be available online or have links , QR code, cuff charger old tech USB Micro should be USB-C don't like subscription options set up not 100% clear as with charging and how to use the app
Short summary is that the Hilo is an expensive device that has turned out to be unusable. I have had one of these for over a month now. The first setup and synchronization took over a couple of hours and two days to get a successful synchronization between the cuff and the band. For some unknown reason it took quite a few multiple attempts over the two days before it finally worked. Average readings over the first month were around 122 over 78 and very consistent with BPM also consistent between 63 and 67. Time in the desirable range varied from around 93% to 100%. That was the end of the good news however...Now, over a month later it needs to be synchronized again and this took over an hour and a half and finally resulted in too many failed attempts. During this time it was difficult to get the band and the cuff both working together. After waiting a period of time to retry the setup now the band says it was connected but whenever a reconnect was attempted but would then not actually show as connected. So as a last resort, I waited quietly for another two hours and performed a test on the cuff alone to see what the results would be. While sitting down resting the cuff produced results consistently in the 145 over 82 range and I have never seen figures that high while resting! The BPM was in the normal 55 - 65 range for me.I have come to the conclusion that this product is defective and I have wasted $385 and a lot of time in the process. Not a product that I would recommend at all.It has other features that do not help it in my opinion as well. These include:1. Out of date Micro USB charging connection instead of USB C.2. A high profile so it gets in the way of shirt sleeves etc (why couldn't it be twice the width and half the height?).3. Add a couple of basic features that a watch would have and a separate watch would not be needed to be worn. 4. No indication of Atrial Fibrillation if present.Update: I notice Hilo is now offering substantial discounts and free 12 month premium user option which is normally over $100 when 6 weeks ago I paid the full $385 for it.
Ordering was easy and the processing was fast. The actual delivery was 4-stars (UPS didn't bother to ring the doorbell, just left it on the porch and notified by email). The instructions were clear and the band is very comfortable. The data and the reports are amazing; my health care team loves it!
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
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