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Hi Aktiia,I have been trying to return the product, unfortunately I am still waiting on the return forms?A response would be great !Order #03-40086 I have done all below:-Please help me return this so I can get my money back.Thank you for your email. We are sorry you are concerned about the performance of our product. In order to investigate further the reason for this difference and ensure the accuracy of the results, we would kindly request you repeat the initialization process 2 more times within 48h. Please make sure you strictly follow the instructions in our guide here: How do I initialize? : Aktiia to ensure the initialization is performed correctly.However, if you would just wish to return the device.We will honor your return request according to our Terms and Conditions (T&Cs), that you accepted during the ordering process. All goods returned for refund under Clause 9 must be:Returned in their original conditionIn their original packagingWith proof of purchaseTo be able to process your Return request, please fill in the online form on the following link by clicking hereOnce you meet all the requirements, you will receive an e-mail from us with the Return Labels and further instructions to resend us the device easily.If you moved to another address since you placed the original order, please send us your complete new address. We are looking forward to hearing from you, Kind regards,Junior Loussou
The Aktiia 24/7 Blood Pressure Monitoring device is an outstanding health and has revolutionized the way we track and manage our blood pressure. Its continuous monitoring provides a comprehensive view of your blood pressure patterns throughout the day and night, offering valuable insights for better health management.One of the key advantages of the Aktiia device is its convenience. It's incredibly comfortable to wear, and the non-invasive nature of the technology ensures that you can monitor your blood pressure without discomfort or disruption to your daily activities. The app that accompanies the device is user-friendly and allows you to easily access your data and share it with healthcare professionals.Moreover, Aktiia's accuracy is impressive, and it provides a reliable alternative to traditional cuff-based blood pressure monitoring. This is particularly beneficial for individuals with hypertension or those needing frequent monitoring.Overall, the Aktiia 24/7 Blood Pressure Monitoring device is a game-changer in the world of blood pressure management, promoting better health outcomes through continuous, convenient, and accurate monitoring.
A Heartbreakingly Bad ExperienceI'm genuinely furious as I sit down to write this review. I purchased this product right after undergoing open-heart surgery in May, and for the first four months, it worked like a charm. But that's where the good news ends.Out of the blue, it started recording randomly, without rhyme or reason. I thought, "Okay, maybe a little glitch." But oh no, it didn't stop there. The real kicker was when it decided to give up the ghost entirely, leaving me high and dry.Naturally, I thought, "I'll contact customer service. They're there to help, right?" Wrong. I've attempted to reach out to them twice, and what do I get in return? Automated email responses with a support ticket number. That's right, folks, Tickets. It's as if their customer service department is on permanent vacation.Now, here's where it gets truly mind-boggling. I was doing a little investigative work, and what do I find? A staggering number of support tickets issued in just a few days—over 700 to be precise! Yes, you read that correctly. Seven hundred. This makes me wonder if I've unwittingly become a part of an experiment to test the limits of human frustration or if they genuinely have serious product problems. In the grand scheme of things, a product failing might seem insignificant, but when you've recently undergone open-heart surgery, the last thing you need is a malfunctioning piece of equipment. I'm not just angry; I'm disappointed, frustrated, and utterly baffled.To those responsible for this debacle, please take a good hard look at your product and your customer service. If this is how you treat customers who have been through major health issues and invested their trust in your brand, it's time for a serious revaluation.Consider yourself warned, potential buyers. This isn't just a product problem; it's a customer service catastrophe.Support Ticket 106615 26-10-2023Support Ticket 107321 30-10-2023**Rating: ⭐️☆☆☆☆** (1 star out of 5)
I've been using the Aktiia blood pressure monitor for a couple of weeks now and I'm absolutely impressed with it. It's easy to use, accurate, looks good in my wrist and has helped me keep track of my blood pressure 24/7. The only drawback I would stand out is the fact that doesn't sync with Apple Health (Huge Shame). Either way I highly recommend it to anyone who is looking for an easy-to-use, accurate, and affordable way to monitor their blood pressure continuously. It's a valuable tool for anyone who is serious about their health.
Works as expected with readings every 2 hrs, even through the night, except if you are engaged in some activity when no reading is taken. Wish it had a BP now button to take a reading on the spot. Also wish it would provide a CSV download. Only a PDF report is produced, but it is comprehensive. Otherwise very pleased with it.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
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