Review Time
I had a very bad experience twice, which means this is common on home center and that is what is read in the comments here too.I placed an order and set delivery for today from 10 to 2Pm. 1 PM still nothing, i called their call center,sir your delivery is scheduled three days later, ok, then who changed the delivery date, i still see it scheduled for today, their answer was always do you want sir to reschedule 😔, no i want you just to know who change it and why. I spare you with other details, but please just run away from them, ordered in same period from other competitors, they were in time. So thank you HomeCenter, but this is the last time i will biy from you.
DON’T BUY FROM THIS COMPANY. I very rarely leave reviews but my experience has been so ridiculously awful, I feel compelled to warn people about this garbage company. Firstly the delivery windows don’t matter, paying extra for express means literally nothing. The delivery crew is not professional, leaving a mess, not completing assembly, asking for tips all throughout doing a shoddy job. They have delivered faulty goods on multiple occasions to me and I have spent 2 months on the phone going back and forth with them trying to get a refund for an item that was defective the day it arrived, and I complained about it the day it arrived. You spend 10minutes on a call with someone who doesn’t know what they’re talking about who says they are waiting for a response from their own team on the status for a refund or return. I have spoken to a dozen people and every single one has been incompetent and useless. The quality of products is awful, I would warn against any big purchases, don’t order anything that isn’t a collect in store otherwise you will receive something that is damaged or been poorly wrapped and stuffed in a dirty truck for weeks.
I purchased a Faris 6-door wardrobe, which arrived with a damaged left side panel. After filing complaints, they replaced the panel. However, during installation, the delivery team damaged the right side panel due to the product's fragility. The wardrobe emits a potent chemical odor, which is harmful to my family. I've decided to replace it with a different model and have asked the customer care team for a discount, but my request was ignored.
I have bought planter from homecentre website. Received completely broken product. I have raised return request on website and also sent mail. After return pick up, no update on the website and now they are saying return pick up is not done. Worst website and worst customer service.
Pathetic service from Homecentre...I have received a dining table with 4 chairs on Sunday,4th Feb..the person who came for installation couldn't fix the chairs properly.. the screws were not fitted properly.. so for this we registered a complaint on Monday 5th feb . After that we received a message from the customer care that the installation person will come today 7th feb. But to my disappointment the person didnt turn out. So i again called the customer service to know the reason, but the female executive Meera was so rude n uninterested in talking by just giving lame excuses . This is totally unacceptable . I WARN people to not order or buy anything from Homecentre .. PATHETIC SERVICE & PATHETIC EXECUTIVES.
As a consumer, it's disheartening to write this review, but I feel obligated to share my recent experience with Homecentre. My journey began five months ago when I encountered a quality issue with a product. Expecting a smooth resolution, I contacted Homecentre, initiating what turned out to be a prolonged and disappointing ordeal.Initial Contact and Silence:My first step was to raise a complaint via email, to which Homecentre responded, requesting pictures of the product issue. I complied promptly, but what followed was a prolonged silence. Multiple follow-ups yielded no response. This lack of communication was not only frustrating but also left me feeling disregarded as a customer.In-store and Online Chat Woes:Seeking resolution, I approached Homecentre's physical store, only to be told that in-store personnel couldn't assist with my issue. Additionally, the online chat feature, which should have been a convenient alternative, proved to be dysfunctional. This lack of accessible customer service channels added layers of complexity to what should have been a straightforward process.Conflicting Information from Call Centre:The breakthrough came when I finally connected with their call centre, but the experience was far from satisfactory. Initially, they claimed no record of my complaint, only to later acknowledge its existence. The confusion didn't end there; I was told Homecentre hadn't contacted me, and subsequently, they couldn’t do anything about my complaint. This contradictory information was not only perplexing but also indicative of a disorganized customer service system.Lack of Accountability and Resolution:When I attempted to escalate the matter by filing a complaint about the lack of communication, I was bluntly informed that no one would contact me, and any further inquiries would be met with the same response. This dismissive attitude underscores a serious issue with Homecentre's customer service ethos.Product Quality Concerns:Beyond the service issues, it's important to note the product quality. My experience with their home products, particularly bedding, has been disappointing. The durability is questionable, as the bedding did not withstand even a single wash cycle. Moreover, the 14-day policy for support is inadequate, especially when coupled with their unresponsive communication channels.Final Thoughts:This experience has been eye-opening. Homecentre’s lack of effective communication and resolution mechanisms, combined with poor product quality, is alarming. Prospective customers should be aware of these potential issues. It's not just about the products you buy, but also the post-purchase support you expect to receive. In this case, Homecentre has significantly missed the mark.
Worst service.I am writing to express my utmost disappointment and frustration with the consistently poor service I have been receiving from Home Centre Delivery. It is with great displeasure that I bring to your attention the numerous issues I have encountered, including damaged items, significant delays in delivery, and a complete disregard for the scheduled delivery time. Firstly, I have received damaged items on multiple occasions. It is unacceptable that the products I have ordered from Home Centre have arrived in a state of disrepair. Not only does this reflect poorly on the quality of your products, but it also raises concerns about the handling and packaging processes during delivery. Secondly, the delays in delivery have been incredibly frustrating. I understand that unforeseen circumstances can sometimes cause delays, but this has become a recurring issue with Home Centre Delivery. It is highly inconvenient to have to rearrange my schedule and wait for extended periods of time for a delivery that was promised within a specific timeframe. This lack of punctuality is disrespectfulI have experienced instances where the delivery personnel have arrived hours after the agreed-upon time, without any prior notification or explanation. This not only disrupts my plans for the day but also demonstrates a lack of professionalism and respect for customers' time. As a loyal customer, I expect a certain level of service and reliability, which unfortunately has not been met. I urge you to address these concerns immediately and take the necessary steps to rectify the situation. Additionally, I would appreciate compensation for the inconvenience and disappointment I have endured due to these repeated failures in service. I trust that you will treat this matter with the urgency and seriousness it deserves. I sincerely hope that Home Centre Delivery can rectify these issues promptly and restore my faith in your service
I did online shopping from Home Centre. It's been two weeks and I haven't received the delivery or refund. I have been chasing customer service through emails and calls. They have the most dishonest and unprofessional team. Despite multiple follow-ups, I still have not received any response from the Home Centre. The worst shopping experience I have had online
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