Review Time
I purchased six tables and two wall art pieces. Since the items weren’t available in-store, I was told to collect them from another location after two days. On collection day, my driver arrived ready for pickup, but the staff refused to release the items due to an “inventory issue.” They asked him to return another day. I called and spoke to the manager, who apologized but only offered a store voucher refund, which is unfair given the time and effort wasted. Very disappointing experience; poor coordination, weak communication, and lack of customer consideration. For a well-known brand, I expected much better service.
I bought a dining table from a branch. When it was delivered, the installation team assembled it, but it fell apart the next day. I reported the issue via email but received no response. After two months, I visited the store for three consecutive days seeking help. Unfortunately, my complaint was ignored, and the store manager blamed customer care for the lack of response. This level of service and product quality is highly disappointing and unacceptable. I am genuinely surprised that such a reputed brand allows this kind of customer experience. Immediate action is needed to resolve my issue.
I am very disappointed with my recent order. I was told daily that it would be delivered “today,” but it only arrived on Sunday without any notice. Poor communication and constant false promises caused significant inconvenience. It’s a shame, as I’ve always had good service in the past.
The online purchase policy is terrible. I encountered an issue where I paid for an item and completed the checkout, but then I was informed it wasn’t available. When I followed up with customer service, they confirmed the item was not in stock.
The worst store in terms of online policy—avoid buying anything online from this company. I purchased two armchairs, and upon delivery the boxes were opened with the chairs already fully assembled. I immediately called—literally within one minute of delivery—to request a return because the size did not fit, but they flatly refused to do anything.It’s clear why Home Center has such poor customer ratings. Unfortunately, I made the mistake of purchasing from them, but I strongly recommend that you don’t repeat it. Save yourself the frustration and buy from another store, even if it costs a little more—you’ll likely receive far better service and support.
We bought a closet from home center for our guest bedroom. since it was for our guest bedroom you can imagine that it's only used few times per year. Just after 3 month of buying the closet, the drawer, when be opened just fell so we called the service team and after 2 WEEKS someone came and fix it. After that we had another visitor and had to sue the closet and again the drawer fell/broke and the team came again and again they took 2 WEEKS to come to fix it and when they came their advice was to NOT OPEN THE DRAWER ALOT AND DON"T CLOSE IT Completely!!! So clearly there was a product default cause a drawer with only 4 shirts inside it and being opened once in a month is not meant to break and fall. And this incident happened yet again and now we are told that the analysis is that we MISS-USED the drawer, which to be honest i don't know what that means since we just opened the drawer but apparently to the Home Center team, the drawer should not be opened! Not only is your quality bad, but your way of dealing with it it's unprofessionally and irresponsible. When you make a damaged product, take responsibility for it or do not sell it! but selling it and then noticing that a simple drawer is breaking every time it's open, which is what it's meant to do, and then not taking responsibility for is not acceptable by ANY STANDARS and specially not the UAE ones!
If you want to go crazy about their logistics and installation, go for it.This is my first and last time i buy furnitures from this store.They promise a delivery date which they don’t come, they promise an installation date, and noone shows up, you cancel your plans and meetings or get off day from work, they don’t come. You call their customer service, they say ok ok i ll deal, noone solves your issue.This is a true nightmare, awful experience and company, never buy anything from this store.
Very disappointed. I have lived in the UAE for almost 4 years and have always bought my furniture at homecentre. Recently, I bought a 6 piece living room set, a bed with 2 night stands, a TV stand, curtains and curtain rails, and a kitchen stand. I had an issue with one item after delivery as it is too large to fit in my small apartment. The company refused to help me with returning only this 1 item. I am happy with all the other items. I just needed hell returning this one item or even exchanging it with something smaller.The customer service after purchases is extremely poor and does not even attempt to help a loyal customer.I will never purchase from here again.
This place delivers items late, doesn't show up for scheduled service and the employees in stores are usually screwing around or hiding in a corner on their phone. I think this might be the single most-poorly managed business on earth.
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