Review Time
AlQasimiah, Sharjah. Extremely bad service. We have been waiting since 1pm for our furniture to arrive and now its past 7:30pm they still did not deliver it. Our delivery slot time was from 1pm to 4pm. The driver calls us early in the morning around 9am and says he is coming within an hour or he will come in the evening at 6pm. We told him to come on our selected slot time. At 1:30pm we called their help centre Mr. Masaad (call centre agent) assured us the furniture will be delivered within the slot time before 4pm. At around 5pm we get a call from them informing us the driver will come at 6pm. We had no choice but to wait. Then again past 6pm we called to check and complain, to that they replied to us “why are you worrying we will get it deliverd by today”. So no apologize for the delay on their part, no accountability nothing. And after contacting the driver, he tried to blame us for the delay, that he was coming in the morning but we said no, he did inform us thar he will deliver by 6pm. But still he did not deliver even at 6pm. And now they are saying he is stuck in traffic and the driver’s phone is off. So we are canceling our order.
I recently had the misfortune of purchasing furniture from HomeCentre India, and I feel compelled to share my dreadful experience. I purchased BIANCA NEST OF TABLE - GOLD UNIT but due to improper installation by the HomeCentre team, the product got damaged which was a manufacturing defect. After raising a complaint I received disappointing customer service from the HomeCentre team saying after inspection and taking some random pictures they concluded that the damage was done by the customers which was a lame and pathetic excuse. They directly closed my ticket without my consent.In conclusion, my experience with HomeCentre India has been a colossal disappointment. The combination of poor product quality, lackluster customer service, makes me strongly advise anyone considering purchasing furniture from HomeCentre to think twice.
Totally misleading service. They are cheating customers by putting up misleading pictures and including additional details in small letters. Ordered a dining table set and when it came only the table was there. The pics even had the fabric of the chairs as reference. Called them back and they say its not possible to replace . Told them that I can return the product within 14 days, says as per T&C, and then they say they cannot take back furniture assembled. How am I as a customer, supposed to know whether this product wud be assembled at home or otherwise. I have escalated to a manager who never calls. the staff keep saying manager will call who never calls. Either i need a complete refund or you can replace the product for me and I can order something from Homecentre even at a higher cost, but a product that suits my requirement and not something sold to me misleading.The agents are not helpful and a manager who is never there. Never buy anything online from Homecentre
I had bought a sofa set worth Rs.2 lakhs in 2021 December. Within six months of purchase, the fabric of the headrest part of the sofa began to move. It eventually became completely tore. I bought this from home centre in bangalore Phoenix mall. When I went to the store and spoke, the store manager told me to speak to a fabric section handler called Satish. He said it is still under warranty & he will email to the concern department etc. Later I realised the fact that it was the store people tow until the warranty period was over. When I called the customer care, I got to know that there is nothing they can do about it. The reply was no to the question of whether I could pay a reduced amount of cash and help in any way. When we went there to register a complaint, a customer who came to buy furniture sat on a chair and saw that it broke and fell down and sprained his leg. Please no one buy from home center specially phoenix market city bangalore. Lately, I am releasing that even if I had gone to a normal shop and made a purchase of 20 thousand rupees, I would have got better quality and service than this. This review is to prevent others not to fall in their scam and whatever happened to us should not happen to anyone else again.
They have a very bad installation team they are unprofessional also the quality of their outdoor seat sets are very bad the get broken from the first use literally. Even toys don’t get damaged by the first use. I pay $465 without the shipping fee I really disappointed
Be very careful with the product(delta mango wood stool). I almost broke my hip. It's a bad design stool and the wood broke.they could have mentioned the weight limit or made better quality wood or design...rarely used and absolutely new one and it broke and complaint raised was promptly followed and inspected but was told that it's not a manufacture issue..wondering whose issue is it then?
If there was negative stars I would give them that .Total scam I returned something , they picked it up But never updated in the system and instead sent me an email that you have cancelled return So they took the product which was anyways trash and also took money Never buy anything from there online store
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