homecenter.com

1.2
1.2 Based on 120 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.2

/
5

120 Reviews

5 Star
3%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
96%

Filtered Reviews

Filter Reviews

Review Time

moumita ghosh
One of the worst experiences I had with…

One of the worst experiences I had with Homecentre, complain no 155362. First and foremost we bought the sofa in the month of May and already the sofa s having n issue so have sent Homecentre for repair they took it on 25th of July and it’s been 14 days they don’t have an initiation of when they will return it, firstly the CC will not call back and will keep the call on hold , today after trying for almost 5 days, the CC name Sandhya have no clue on the delivery date, she said it will take more 10 days, almost a month for repair. Same problem we had while delivering the product and to assembly the same.Absolute disgusting

1
Date of experience: Aug 08, 2025
Barbara Van Pay
Terrible Logistics

Terrible Logistics - I ordered a dining bench and two bar stools. The delivery date in the system was for the bench to come of the 7th and the stools to come on the 8th. On the 6th, whilst I'm at work the delivery driver explains he's at my house, in a panic I arrange for someone to go to my home and let them in. When I get home the other two items had somehow arrived, still packed and unassembled and left recklessly outside my place. I wasn't even aware. It was a logistical nightmare. Stick with IKEA and Amazon because the logistics are organized and you're life will be easier.

1
Date of experience: Aug 06, 2025
Jasper Powell
Disappointed with Home Centre’s…

Disappointed with Home Centre’s Mattress Delivery ServiceI had a very disappointing experience with Home Centre’s mattress delivery. After purchasing a mattress worth QAR 2,659, I was told it would be delivered within 5 days and within a time window of 03:00 to 18:00. However, not only did the delivery not happen within that timeframe, but I also received no communication from the team.By 18:00, I had to call the call center myself to inquire about the status. Mr. Mohammed from the call center reassured me that the delivery would happen soon and not to worry. Unfortunately, I was made to wait until after 20:00 before the delivery driver finally called, saying it would take another 30–40 minutes to arrive.This level of service is highly unprofessional and unethical. I understand that delays can happen, but proper communication is crucial. Customers should not have to chase down updates or be left in the dark all day. Due to the poor handling and lack of courtesy, I told the delivery driver to return the items and requested a full refund.Home Centre needs to seriously reconsider how they manage their deliveries and customer communication. This experience was unacceptable, and I hope others are spared such frustration.

1
Date of experience: Jul 30, 2025
Janelle Sanders
I recently ordered a TV unit from your…

I recently ordered a TV unit from your company, and I am extremely disappointed with the installation service provided. The team sent to fix the unit clearly lacked experience — not only did they damage my wall, but the alignment of the table was completely off. I had to repeatedly point out that the unit was not straight, which was frustrating and unacceptable.This level of service does not meet professional standards, and I expect immediate action to address the issue.Wasted my 2 and half hr for nothing just damaged my new home wall.

1
Date of experience: Jul 30, 2025
Fiona Ross
I was delivered an empty box

My package was delivered, but my item was not in there, so I was delivered an empty box. I have been contacting the customer support line for 3 months, and have been told they are looking into this, and that they cannot give me a refund.

1
Date of experience: Jul 18, 2025
cricri1301360
Very bad no one take any thing from…

Very bad no one take any thing from them i by before one week online now the told me not stock and before have 5 stock i see I will never again by any thing no responsibility

1
Date of experience: Jul 18, 2025
Lester
Absolute mess of a Company

Absolute mess of a Company. Placed an order, got an expected delivery date for 5 days later. Here I am 12 days later, still being told to wait 48 hours to know the status of the delivery. The customer care has a written script - "Sir I have escalated the issue to the logistics team. We will get back to you within 24-28 hours. Sorry for the delay"If I had a dollar for every time I heard someone from their team say sorry in the 100+ minutes I have spent talking to them over the 5+ calls, I would probably be able to place another order. But alas, all we can do is suffer under capitalism.

1
Date of experience: Jul 12, 2025
folonon
Best employee

Mr. Rijesh from Dalma mall home centre. He has done the excellent customer service and care the customer as good and guided in good.

5
Date of experience: Jul 10, 2025
Cynthia
I rated them one because no zero,

I rated them one because no zero,Extremely Disappointed with Home Centre UAE Delivery ServiceI had one of the worst experiences with Home Centre UAE's delivery service. They gave me a delivery slot and asked me to stay home, which I did — waiting for over 6 hours with no proper updates. After wasting half my day, they finally called late in the evening to casually ask if I still want the item delivered or should they bring it tomorrow. Are you serious?This is completely unprofessional. Not only did they fail to deliver on time, but they also showed zero respect for the customer's time. No apology, no proactive communication — just lies, delays, and confusion.This kind of service is unacceptable. If you value your time and peace of mind, I would seriously think twice before ordering from them. Very disappointed and will not be shopping with them again.

1
Date of experience: Jul 05, 2025
Elena
Despacho de materiales que no son

super pesimo

1
Date of experience: Jun 06, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More