Review Time
Ordered a new Honda Bike (With approx. 2-3k worth of extra's )to replace my ageing 66 plate bike (with only 1750 miles on it) from my local HONDA Dealer, was assured that the new bike would be in May/June, end of May my Tax/Insurance was due on my current bike so I thought that I would take my bike to the dealer as I was expecting the new bike at anytime. My old bike sold straight away but I still have not heard about the New bike and when I contacted my local Honda Dealer who said they had no idea when Honda will be delivering any bike's into the country, what sort of Company (HONDA) treats its customers like this? I bought my wife's car from here and have no problem with the Dealer but HONDA as a company need to get there act together before customers like me decide enough is enough and turn to other Car/Bike dealers to provide better customer service. Now sat with no bike, old bike sold of very quickly with low mileage and a dealer who has no idea when HONDA will decide to deliver any stock.
Shameful company, terrible customer service.I changed the battery in the key fob of my mums Honda Jazz. A 2 second job - except the key fob stopped working. Took it to the dealer - who said no idea why - but you have to buy a new one for 365 quid. Treied to contact Honda as this was outrageous, either a manufacturing fault or design fault. No attempt at repair or diagnostic.Customer service just sent generic emails - talk to dealer - dealer said talk to honda. No helpMy mum who has bougt new cars from them for nearly 40 years - thrown under the bus (shes 83 so not likey top buy more) - If you like being treated as nothing more than a wallet - go for it - otherwise , buy a car from a better sort of company.
I have had our Honda lawnmower for 23 years and counting lives outside day and night hail and snow rain and sleet everything the uk throw’s at it it starts after 3 pulls first time I need to use it and after that only 1 pull Never had it serviced And still it keeps on working wish I had the receipt and able to post photos on here .
I had a recent experience aka fault with my MyHonda+ app. I called Customer Service a few times as I was worried and going on a vacation and they were really helpful and reassuring. They fixed my problem in a timely manner and provided me with more information about the app I didn't know. They were also really professional and kind. Karen Smith
There was this Bulgaria lad, you could tell he's good looking just by his voice. Definitely has strong abs and big chest. His manly gigachad pheromones reached me through the phone line and I started shaking. Once in a lifetime experience. I forgot about all my issues and just gave in to his big daddy aura
Brayley Honda Enfield.. 2750 pound quote. Issue.. misfiring cut out.Decided to hire a trailer to get it off their forecourt where RAC had taken it.Took it to my local community garage.Full service new spark plugs, air filer , oil..long test drive £220 I was almost robbed. So angry. From all the reviews I'm reading I'm not alone. My car has been reliable with no issues for 10 years.... reputation of Honda definitly sullied by this dealership.I won't buy again.Unanounced auditing required all round I'd say.My one star is for the decent woman at the desk ..Im sure she didn't make up that quote ..
I collect sports cars and have been restoring a Honda S2000 which Brighton Honda did a good job on the A/C flush and refill for me in Oct 2021. By March 2022 the A/C was not working again so took it back to Brighton Honda who told me I needed a new condensor as it was leaking, and possibly a new dryer, at a total cost of £1109.97. As the A/C condensor was only a few months old - having been replaced by an independant specialist when I had the rad replaced - I was suspicious of this and decided to get a second opinion from the specialist who looks after the basics on most of my performance cars.They engaged a local A/C specialist and a Locktrace test identified the fault as a failed o-ring (due to age) in one of the connectors, with the condensor and dryer being fine. As I'd already sourced a new dryer by that time based on Honda's potential recommendation, I had it fitted as a preventative measure while the A/C was depressurised, and the total repair cost - including regassing and the Locktrace diags - was only £270.I raised this with Shaun - an aftersales manager for Brighton Honda/Anca Motors - who suggested Honda should have regassed the A/C, which obviously would not have fixed it as they'd misdiagnosed the issue, then proceeded to attempt to undermine the specialist who fixed the problem by attacking their (entirely reasonable) price. When I challenged Shaun again on the facts and his customer service attitude, he said, "I stand by what we found", despite Honda's incorrect diagnosis and overly high quote for unnecessary work that was nothing to do with the problem.I am perfectly happy with the initial A/C overhaul work carried out by Brighton Honda in 2021, but for this recent misdiagnosis and unnecessary work/overly high quote, a better response would simply have been for Brighton Honda to accept they made a mistake, apologise and move on. As it is, their entrenchment comes across negatively in the face of the now proven facts, so I give them 2 stars in the interest of fairness but won't use them again.
I have a 3 year old Honda Jazz with approx 18,000 miles on the clock. I took it to Honda garage in Bradford on 9th May because it broke down. They say it needs a new ECU costing £1,500. I still haven't got the car back. They got a new ECU and fitted it last week, they said it was a faulty part as the car couldn't communicate with it, they fitted a replacement part this week that doesn't work either. After 18 days I am still without a car. I won't be buying another Honda and I certainly won't be using a Honda garage again. One star is too good for the service I have received.
3 month old car wouldn't start after being left at the airport for a 2 week holiday, the battery had totally discharged. I am a lone female driver and was advised by dealership to contact Honda UK, what a waste of time, they would not help in any way, just kept repeating that it was not a fault but was due to the way I had stored the vehicle. Advisor was clearly reading from a script, I asked where she was based and she said Bulgaria. Terrible customer service and if you are considering buying a Honda hybrid car beware.
Purchased an EU22i generator in December 2019. Safety Recall issued in March 2020 and even though unit was registered with them it took Honda over a year to inform us of the issue. Despite work taking an hour to do (according to notice), repair work actually takes 3-6 weeks.Reaction from Honda - ‘it’s the customer’s responsibility to get sorted’Happy with product (problems happen) - but service from Honda themselves in Hemel Hempstead is totally lacking in empathy and efficiency.
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