Review Time
Waste of money . Paid for two people and spent 2 mins each with another group of four in wind. Rushed in and out. Started st 7pm and all over by 7.15pm for six people . Paid for the video and photos and was sent wrong person in video and photos . Never again .
Firstly to say this was a fun but vastly overpriced experience. Staff were welcoming and not pushy, but the whole experience felt like a conveyor belt of money making. Overall experience too short, not enough proper instruction and the high fly experience was a rip-off at £20 extra for a couple of spins - this element leaves a very bad taste in the mouth. It should be included in the experience. Puts you off returning.
Please don’t be too excited before you read this review.I thought this would be a great experience but I felt robbed. I choose the “Kick-start for 2” with my son and this should be what you expect… Up to 2 people 4 flightsPerfect for sharing, this special offer package provides a great introduction to Indoor Skydiving.Package is for 2 people, or can be flown as an extended experience for 1Equipment hireFlight certificateEquivalent free-fall time of 3 real skydives per personFirst during the video they mentioned the cleanliness but the helmet was absolutely disgusting dirty … Also when is your turn you enter with a group of people so all you do is just one flight for 1 minute and that’s it then they ask you if you want to fly high and charge you £20 😳 each person? !!! So why do they say up to 2 people 4 flight?Do you really want to go again? No!!!
My daughter, who is 8 years old, was left quite distressed after hersession. During her flight session with Instructor Abi, my daughter experienced a severe headache and panic attack. She indicated her discomfort bygiving a thumbs-down signal during the high-fly experience, but despite this, she was still taken up to the top of the tunnel. Both her friends and I noticed her signal, so it’s concerning to hearfrom your reception staff that instructors may have trouble seeing these cues clearly. If that’s the case, it raises serious questions about the safety of your operations.Additionally, my daughter was not provided with a proper closed helmet like the other children. Instead, she was given an open helmet withgoggles, similar to those worn by adults. This seems unsuitable for a child, particularly when going to the top of the tunnel. As a result, she felt like she couldn’t breathe properly, which further contributed to her panic attack. This experience not only caused her significant distress but also ruined our day, as she was unable to enjoy the rest of the session due to fear and pain.To add to our disappointment, the instructor did not check on my daughter after the session to see if she was alright or if she needed medical attention. The focus seemed to be solely on charging us anadditional £20 for the high-fly experience, rather than ensuring my daughter’s well-being.
Absolutely disgusting how they get more money out of you. Please be aware that when you are there especially if you take your children. They will ask them if they want to go up and then the parents get charged £15 each time so £30 in total. Photos are on email and only last for so long and none of them really good.When you complain they do not care about it only your child did this. Have emailed their customer services to just get a response from an AI computer generated response.
Borderline fraud...Decent experience, spoiled by the underhand money grabbing tactics...As some others have stated in the reviews, they try and catch you out by sneaking in paid "extras". Mrs had her flying experience all pre-booked and paid for by me, clearly opting out from any extras. But once she was in the middle of her experience (fan blowing, helmet on) apparently she was asked and claims she accepted to have a high-flying, which is basically going up 10m in the airbin the middle of her 30s flight. On the way out you then get stopped on the pretence of issuing you a "certificate" and will be told "by the way you owe us £15". It was quite clear that the front desk staff has been "trained" to do this.It's a shame they have to do this, left with the feeling of being tricked. Otherwise this is a very decent experience.
"I had a terrible experience. I do not recommend it to anyone. The staff was indifferent. I politely asked to be given a smaller-sized suit because I couldn't even walk properly in the one provided. The instructor, who was also indifferent, simply said no, even though all other participants were dressed appropriately according to their sizes. My Husband tried to talk to them, but we were still told no. They are only hungry for money and don't care about anything else."This should effectively convey your dissatisfaction and the issues you faced.
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