Review Time
Still no reply , it’s been 2 weeks since requesting manager contact .. the customer service so far has been terrible , we have been patient asking and requesting contact from the manager we booked tried to move the appointment and requested a cancellation within hours from the initial booking and they have literally said they don’t care the reasons they won’t refund the vouchers back to buy a gift … due to their terrible or should I say lack of customer service they didn’t get back to us to say the timeSlot was still open , so we didn’t know we could still attend .. for this reason we requested the vouchers back so we can go elsewhere , they are still refusing we advise you we are unsure about the service from the same place elsewhere but Manchester is terrible and you should avoid if you have any issues they won’t help you and they will fob you off .. we just want a refund of the vouchers back to buy a gift … buy a gift have been in touch with you and they actually are a business partner and yet your ignoring them as well
Went to ifly Manchester. Our instructor was really good.Thats where it stops! I paid an extra £70 for me and my granddaughter for full height flight. When another instructor came in to do the higher flight he only took is quarter of the way up, which spoilt the granddaughters experience as this was what she was looking forward to. Then we were told the printer was broke. So certificate would be emailed . At the end we were told sorry we didn’t have much fly time because the place was overbooked, which is our fault? I enjoyed the little we did but for the £170 for 2 was extortionate as we didn’t get what we paid for . I emailed support team and they did reply saying sorry to hear this and they would pass on to management but unsure what will be done and it takes time to get back to you with an answer. Obviously have a lot of complaints .I would just be happy with the £70 extra refunded we paid and did not get .
Had return flights booked for my 2 sons over Christmas. Unfortunately they both came down with norovirus so I called as soon as iFLY opened to advise that we would be unable to attend. Spent £100 on the return flights only to be told that we have lost our money and there is nothing that can be done to re-arrange the flights. Asked for a Manager to call me to discuss, still waiting. Absolutely disgusting company/policies! Wont ever be returning. Be very careful when spending your hard earned money with this company. 15-Jan: Still no contact from a manager. Calls are dealt with in order. Must have an enormous amount of complaints!!
We travelled two hours to attend a booked experience with iFLY Indoor Skydiving, which was a Christmas present for my son. On arrival, we were told there had been a power cut and the experience could not go ahead.While I understand that a power cut isn’t necessarily within their control, it also wasn’t our fault and the service we paid for was not delivered. This was meant to be my son’s special day out, so we then had to scramble to find an alternative activity at short notice.I contacted iFLY twice by email simply requesting a refund, as they were unable to fulfil the booking. Unfortunately, I received no resolution response at all, I was told it would be escalated and now crickets!Because of the lack of communication and failure to resolve the issue, I am now having to pursue a Section 75 claim through my credit card provider, and if necessary, a small claims court action.The cancellation itself was unfortunate, but the real disappointment is the complete lack of customer service afterwards. A prompt response and refund would have resolved this easily.
Drove 1 hour to basingstoke ifly for my wifes birthday treat getting the 2x flight + vr package as well as photos/camera upgrade.On arrival there was construction work being carried out right next to the viewing area.Liam was my wifes instructor participating in a relatively large group. She was told the same instructions as everyone else (despite being the only one who will be using the VR package).She was told as was everyone else that everybody was welcome to go up higher if comfortable at additional £20 cost which was fine for her.As it was a large group they were all taking it in turns on the 1st go which was fine however my wife was made to wait until the very end when everybody had finished their 2nd flight and 3rd and 4th flights if they paid for it and each time it was her turn she was sent to the back again making her uncomfortable.When it was at the very end the instructors had issues with the VR before handing it to her and she said it was foggy and blurry and completely unusable and was not offered to go high at all despite being told at the start she can.Liam told us afterwards it was his mistake and that it was due to the VR.The icing on top was half the videos and pictures were blurry and unusable as well. We complained to reception who offered us a consolation flight but we had to wait another hour which we didn't have.This has to be one of our worst experiences and i'm absolutely disgusted and appalled at the amount of money we've paid to be treated as worse than an afterthought.Will not be coming back.
We drove 2.5 hours and spent £160 for 2 of us to fly for x2 goes of 55 seconds.It was an absolute waste of time and not worth the money. If it was 20-30minutes each, I would have been happy. We had a room full of people watching us and it was very pushy, trying to upsell and spend more money. We brought the photos but they are utter crap.If I was going to spend £160, I’d rather have a day out somewhere. 4 minutes at £40 per minute, it extortionate. They made us lock our phones away at the start before suiting up, so we couldn’t take our own images either.1 giant con. The car park isn’t free either. Anyone who’s happy with this is either rich and spoilt or has very low expectations.
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