Review Time
After visiting iFLY and spending over £150 with my family, I purchased a £100 voucher, after this I got pregnant and couldn’t fly, I emailed to ask for an extension due to the circumstances, no reply. After complications with the birth, the doctors advised me not to do a lot of things for many months, once I made a full recovery and the doctors gave me the all clear, I emailed iFLY once more, no reply. I emailed 3 more times, I finally got a reply, and they responded ‘As a gesture of goodwill, I would like to offer you a 50% discount on any of our return packages’ - They wanted me to spend even more money. Awful customer service.
What a scam!You might as well take your money to 10000feet and throw it out the window. From the minute you login to the site, they are trying to upsell you with everything. Adding things into your cart, without your knowledge. The experience last for 45seconds and is quite disappointing.Really a waste of money.Owners should be hung!
I visited the Manchester site on Monday and had a brilliant experience. Our group was made up of young children and adults and Connal, our Instructor, was calm, engaging, and encouraging to us all. Glad I chose to do the "high fly" as the feeling of flying up and down was amazing. You need to wait your turn while everyone else has a go, but it lets you see what to do/what not to do. And if you repeat visit within 6 months I think you can get it for nearly half price. Pity I'm in Glasgow.
I had the most perfect experience. My partner booked this for my birthday the person we spoke to on the phone did her best and got us the discounted valentine's deal.. our host was ARRON at the Milton Keynes venue... And he was absolutely brilliant! He had a great personality, he was extremely professional and personally I felt that he was also very professional the way he handled 'women' during the experience... overall I will highly recommend ifly for the experience and the way I was treated... I truly felt special on my birthday and I owe that all done to my host ARRON...
I paid £168 for both my children’s birthday experience including the extra height flying at £10 each. The website states that you’ll be onsite for 90 minutes, it doesn’t state that you’ll be flying for 6 minutes each including the extra £10 to flying higher. They sat longer watching people experience the VR package than actual flying. Complete scan, the instructors were lovely but that was it! Save your money!
Take note of the reviews on this sight, more 1* reviews than anything else combined! We took my son as a Christmas present. Aside from the fact that you only get 2 x 90 second flights (rip off) by the time we added on the photos etc it came to £73. My 7 year old son stepped in and immediately didn’t like it (couldn’t breathe, and was not offered a helmet with face covering). Apparently because he “stepped in” we were not eligible for anything back (got no photos, no videos, didn’t do the high bit which is another £10 charge, again a rip off). Anyway really unhelpful staff, and overall a MASSIVE waste of money travelling from wherever you are for a maximum of 3 minutes, and I prey if you do go then nothing goes wrong because staff couldn't be any more unhelpful. This business is rotten fromThe core and it really shows.
I brought tickets as Christmas gifts for Boxing Day. My daughter woke up poorly so I needed to reschedule. I called multiple times for no one to answer, I left voice messages on the answer machine for no one to respond, I sent emails and messages on Facebook also for no one to respond. So obviously we did not reschedule due to their incompetency to answer calls or respond so my children have lost their Christmas experience and I’ve lost my money of £135.00.
Bought a voucher as a Christmas present for my partner at the end of November but actually received a voucher myself for my birthday just before Christmas. Contacted customer service about refunding the one I purchased as it was obviously no longer needed and was told that the refund would be back in my account in 7 working days. Then a few days later I receive another email from Serena stating that they had made a mistake and won’t be refunding as I was actually outside of the refund period. This period is 14 days which is extremely short considering it is the Christmas period. I have emailed again twice to try and take this further as I don’t need two vouchers for the same thing and have received no response from customer service for over a week
Claim your business profile now and gain access to all features and respond to customer reviews.
The UK's leading provider of Indoor Skydiving Experiences
