Review Time
It used to be great. The first time I went with my family was at Basingstoke, and we had an amazing time. Back then, they would take you up to the middle of the tunnel and even ask if you wanted an additional “high flight” for about £15, which took you almost to the top of the tunnel. It was so cool, and I’m really glad we paid for the high flight for our child.
At the time it was around £40, which was still expensive but felt worth it for the experience.
Recently we went to The O2, and the experience was quite disappointing. We paid for a package, but they only suspended you in the air for a few seconds. If you want to fly even to the middle of the tunnel now, it’s an additional £20, which feels quite silly considering how the experience used to be.
Greedy. You can have a hover but you don’t get taken up unless you pay extra. Can’t film in there unless you pay extra. Equals £70 per person this has annoyed the heck out of me as I paid for six people to go for their Christmas gifts. That’s £420 extra for the proper experience. We didn’t bother. Feel mis-sold. Purchased through Red Letter days.
It used to be great. The first time I went with my family was at Basingstoke, and we had an amazing time. Back then, they would take you up to the middle of the tunnel and even ask if you wanted an additional “high flight” for about £15, which took you almost to the top of the tunnel. It was so cool, and I’m really glad we paid for the high flight for our child.At the time it was around £40, which was still expensive but felt worth it for the experience.Recently we went to The O2, and the experience was quite disappointing. We paid for a package, but they only suspended you in the air for a few seconds. If you want to fly even to the middle of the tunnel now, it’s an additional £20, which feels quite silly considering how the experience used to be.
The actual experience is absolutely fantastic and was thoroughly enjoyed by my grandson. However we only had one 'highfly' experience included and were totally unaware as its not clear when booking each extra one is charged after. They charged us £15 for each extra high fly, which to be frank without a highfly it wouldnt be very exciting. Plus reality in the total time in the chamber was about 1 minute 30 seconds per flight (we had 4) and total cost was £230 for two people. Its a shame because its otherwise brilliant.
As a regular experienced flyer it seems like each week there is a new hoop to jump through just to be able to fly. Last week our team mate had norovirus so was unable to make our session at short notice. We were told we couldn't fly because the booking was in his name, despite us flying as the same group regularly.We have many future booking in names of those who were present but told it was impossible to swap them. We were forced to buy more time (as we wanted to fly having travelled multiple hours) and lose the time that was booked. As the session was already full, we were told to book a future session and then the receptionist proceeded to swap them proving it was easily possible. The instructors are great but the lack of flexibility in company policy for genuine unavoidable circumstances to regular customers just constantly leaves a sour taste in your mouth.
Absolutely love ifly Basingstoke, Jordan is a great instructor, professional and clear instructions given. Highly recommend giving this ago. Alot of reviews say its expensive, I think the first intiall flight is but the return vouchers are a really good offer. There is also the option of joining the ifly club which you get event nights of free flying throughout the year. There is also an app IBA flying to keep track of your progress which you will need if you decide to keep returning.
A new experience for myself & my husband. In our 50s, I have a mobility disability but still did it with a high fly too.Harder than it looks but our instructor Richard was great at communicating, clear and we felt totally safe. It's harder than it looks but well worth a try.
Took my Grandson for the first time to Ifly Milton Keynes on Saturday 14th February.Yes, as others have commented it is expensive for the actual time you 'fly' but this was not the issue for me as it was a Christmas present for him.I paid £20.00 extra for photos and video footage and was advised that I would receive 3 or 4 images plus the video footage. What I actually received was 20 poor quality, hazy and distant images. The video footage was ok but nothing special. I was under the impression that the images might be of a professional nature, I could have done a better job taking images on my phone !!I emailed their HQ the same day expressing my disappointment and the same day received an acknowledgement of my complaint. Over a week later I am still waiting for a formal response and have had to chase twice !I didn't take any photos on the day as I was led to believe that my £20 would mean some nice photographic memories would be received. This was not the case and I would certainly avoid purchasing their photographic package.This has soured what should have been a memorable time for my Grandson.Maybe leaving this review online will speed up a response.....
It was a fun experience overall, but the extortionate add-ons really spoiled it for us. At the start, you’re told that a “high” flight costs extra £20 per person, on top of what you’ve already paid. Given the size of the tunnel, I expected the “high” flight to actually go significantly higher. In reality, the instructor only lifted participants about 5–6 feet into the air, compared to the standard 1–2 feet included in the basic package.Considering the instructor is already in the tunnel with each participant as part of their role, it’s difficult to understand how such a high additional charge can be justified for what feels like a minimal difference. It came across as an unnecessary upsell rather than a genuine enhancement to the experience.I would strongly recommend asking the instructor to clearly explain what “high” actually means before going in, as ours gave no real indication of what to expect. This add-on ended up costing us an extra £70, which left a sour note on what should have been an exciting experience. Unfortunately, because of this, I wouldn’t return.
Everything is an upsell..You pay extra for a flight to the top at £20 each..However this comes out of your original 60 seconds..So you are paying an extra £20 to go a bit higher within your original miniscule time..Under airkix or what is was called before, it was included in the price..Happy to pay extra for extra to go to the top. Not to use the same original few seconds in the air though.. think we were offered 10 upsells from entering the door until leaving..Edit..Forgot to say that the upsell doesn't just end when you walk out of IFly, you'll also get the upsell when you get home, via email for pictures and videos of the day.!!Plus the reply from IFly is a joke..It's not about what the customer wants..It's about making much more money with all the upselling..Maybe IFly should run a survey or focus group from customers. Simple question..Would you pay £20 more each for a decent flight time and everything included ?Or would you like it £20 cheaper for a shorter time and expect the upsell for a family of 4 to be over £200..I wonder what customers would say..I'd love to meet these business owners coming for a meal in my restaurant..I'd ask if they wanted a seat ? £10 extraWould they like cutlery £10 extra. Would they like their foof hot £10 extra. Would they like a plate each £10 extra, free to share same plate. Would they like a glass each for their drink £10 extra, free to share same glass..Would they like us to wash their plates at the end, £10 extra..Would they like the candle on the table lit, £10 extra. Etc etc
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