Review Time
We drove 2.5 hours and spent £160 for 2 of us to fly for x2 goes of 55 seconds.It was an absolute waste of time and not worth the money. If it was 20-30minutes each, I would have been happy. We had a room full of people watching us and it was very pushy, trying to upsell and spend more money. We brought the photos but they are utter crap.If I was going to spend £160, I’d rather have a day out somewhere. 4 minutes at £40 per minute, it extortionate. They made us lock our phones away at the start before suiting up, so we couldn’t take our own images either.1 giant con. The car park isn’t free either. Anyone who’s happy with this is either rich and spoilt or has very low expectations.
Such a good day, shame it was overshadowed by the shocking lack of customer service.Let me explain.......I had a great day with my children the staff were amazing and professional and fearne was top notch. So after their flights I purchased additional flight vouchers.nothing wrong there you would have thought but.......Unfortunately my children have both decided they don't want to go indoor skydiving again as it's not for them. So I sent an email to the support team explaining this and asked as it is within my 14 days cool off period can I have my money back?3 days no response so I called the helpline and got told head office don't issue refunds it's the branch and was assured the management will call by the end of the day, another 2 days......nothing. so i call again only to be told I wouldn't worry about if it goes beyond the 14 days as long as it is logged I should still get my money back .Over 14 days for a refund......a joke!!! I said it's my money and quite a bit. I have since sent another email so lets see what happens.
We attended on time and had booked super jumpsuits. The suits were ill fitting and poorly designed and knockoff then the original character. Not worth the extra money. We complained and were promised a free video from the videos which was never made accessible to us. Even after messaging afterwards. We also shared the space with someone who had been before and the person was given double the amount of training that we were.
As an experienced flyer, I paid £400 for a session with a coach to work on a particular move I have been struggling with. For some reason, an ifly instructor always needs to be present even when the accredited coach is vastly more skilled and experienced. The ‘instructor’ on duty that day - who I’d never seen before - was extremely arrogant, aggressive, unpleasant, unprofessional and heavy handed. He effectively hijacked the session and did his best to undermine my confidence rather than creatingthe safe, supportive and positive learning environment there should be. I called the customer service line to try to complain and was promised a senior member of staff would call me back. I’m still waiting…..I’ll repost an update on whether they to choose to acknowledge, learn and put right (as a reputable company would) or whether they simply seek to hide behind the usual platitudes and generalisations.
Booked a full package including high flights and videos for my birthday. The high flights weren't available on the day, apparently because the instructor wasn't available. Have called and messaged multiple times - they've agreed i can have the replacrment flights and videos but seem unable to respond on rebooking. Have given up!
Brought 2 vouchers here with the intention to use in November for my 2 young children as we’ve booked gladiators. Went to book and the voucher is limited in terms of times non of which are suitable or disclosed at the time of booking! Phoned and emailed to complain and told I had a few options, either they will accommodate if they can or I could have a refund. Since this email I’ve heard nothing despite chasing twice! Complete disappointment that no one is resolving especially given the sale was made under false info! Would not recommend as the lack of customer service has put a real dampener on this company!
I enjoyed the experience for the most part, have done it twice, at Milton Keynes and at the O2, and both times have purchased tickets for next time upon leaving as it's cheaper if you buy them on the day post-flight.. However..the second time around the expiry on the tickets was much sooner than the previous year, and whereas yes, they do encourage you to book in asap, me and my misses don't have the luxury of knowing when we're going to be available in the coming months. Suffice to say, my tickets expired before I could use them, despite me realising that was the case just BEFORE they expired (the reminder emails were going straight into my junk folder) and attempting to phone ifly customer services twice, once BEFORE they'd expired and again a week later after they had expired, but on both occasions, after a period on hold with no answer I was channeled into leaving my details on an answer machine under the promise that I would receive a call back.. which of course to this day, well over a month down the line I've still heard absolutely nothing! So that's a perfect waste of good money that I'll likely never see again, thanks. I don't understand why the tickets should expire after five months, we've paid for the experience and now ifly just keep the money and say 'sorry mate, that's just how it goes..' Frankly it's ridiculous, and shouldn't be allowed. It's a bloody racket is what it is, so just beware that you know exactly what you're getting into before you decide to fork over your hard-earned to this company.The experience includes two one minute flights for your money, and that is all. I knew that in advance, and I accepted it as an expensive experience. The fact that the pictures and videos of the flight are an optional add-on at a premium and not included in the price is an absolute JOKE, it's not like there's hard copies or anything, it just a digital transfer through an email link, it literally costs the company zero to produce these, or some penny's at an absolute push, it's just one big hard sell moneygrab 👎 The high-fly experience is also vastly overpriced and really not worth it unless you've got money to burn for few seconds experience. All that said, the staff were all friendly and helpful and just doing their job, it's not their fault the company seems to care more about milking you for all you're worth than customer satisfaction or communication. The first time we bought after-flight tickets for 'next time,' we had a good nine months before they expired, and if memory serves, we actually received a phone call from the company some weeks in advance warning us as such, so why hasn't that happened this time around, and indeed why has the expiry date been massively reduced?!? It's a decent albeit short and pricey experience, but know what you're getting before you buy eh..
❌ Lack of clear instructions: No proper answers on where to stand or what to do between flights; confusion among group on how many flights they can do under what they have paid and where to stand if they don't want to add additional flight.(As everybody just has to sit back into the queue due to lack of space and sealed doors during session.❌ Unfair upselling: High flight upgrade (£20 extra) was offered during the same time slot as the basic flight, making it feel forced and rushed.❌ Pressure tactics: My partner was pressured into taking the high flight even though she didn’t want to; staff later denied it and still charged us.❌ Billing issues: £20 extra charged without proper consent or discussion; concerns were not acknowledged or resolved at the billing counter.Reviewed In public interest !
Claim your business profile now and gain access to all features and respond to customer reviews.
The UK's leading provider of Indoor Skydiving Experiences
bigbumsandlittlebums.co.uk
puregym.dk
gymsets.co.uk
stringtour.com
grappleguardsoap.com
thefancavememorabilia.co.uk
swimforlife.co.uk
onlinestockist.com
apaceracing.com
empiretacticalgear.com
