Review Time
Turbo tax is a joke. False advertising with the biggest refunds. With I don’t expect a million dollars back. Is sad that I work all year long and pay taxes to be told at the end of the year that you’re not getting anything back instead you owe money. Every time I’ve done it with a real person I always get a refund back. Expect with turbo tax. Fraud and sad. I will never do my taxes again with turbo tax.
I used turbo tax for my 2020 return. I was told that I would receive an email about why my return was made zero once it was accepted. I was also told that I could make changes and not be charged the 220. You would think you use the product that the return would be correct but that’s extra so the lady says. I’m a poor woman and can’t afford to have money taken when they walk you through it and say it’s correct. I will never use them again.
I was forced to upgrade from the free to the deluxe edition of turbotax in order to qualify for a "lifetime learning credit". There was no option to skip and forsake the credit. After the upgrade, it told me I didn't qualify for any additional money from the credit. One big scam.
My third stimulus check will be $0. If I would have waited until later in March to file 2020 taxes my check would have been $2,800 because it would have been based on my 2019 return. I am very disappointed with turbotax that I didn’t receive a warning that because of a large increase in my adjusted gross income you may want to wait to file 2020 until checks are received.
I have used TurboTax for 5 years now and this year I talked my son into using the program to do his own taxes. He called me completely infuriated to let me know that they tricked him into thinking he had to choose these extras and it cost him $110 to file. He qualified for the free!!! What used to be a wonderful company has turned into a den of thieves. They have definitely lost our business!! When I did mine I ended paying more than I've ever paid in my life to file my taxes. I am so disappointed. How can you trust them to do a good job for you after they've forced you into purchasing ridiculous upgrades while holding your completed tax forms as ransom. It's disgusting.
Expensive, but it works. I had to pay a lot of money, but the forms mostly got me through the process quickly and when I had a problem, I got through to a customer representative within 5 minutes. This compares favorably to H&R Block, whose tax software does not work and which makes you wait in line for an hour to get any help.
As first time user i am very unsatisfied with service. I wasn't able to file via e-file. Requested refund since i couldn't user there service fully and my refund got rejected. I will not use them again H&R block will be my place to go too and i will share my experience with friends and family not to use them
I have used turbo tax for many years, this year I started working on a return, shut it down and when I went back to it the return had been net filed, I did not even ask to net file the return, it wasn't even finished. what do i do now?
I have used TurboTax for > 10 yrs and each year it has become more complicated and less intuitive (so much for being owned by intuit). After spending hours on attempting a go around for sale of a second home, I relented and waited on-line for 62 mins to talk to a live person. After walking through a number of different steps, it was obvious that the software does not allow you to file a 1099S (despite numerous help boxes telling how to do it). Clearly a software issue that their tech and myself were unable to solve. I was then transferred to a CPA and not surprisingly, the phone was disconnected after 15 additional minutes. And again, to no great surprise, there was no call back, even though Turbo Tax requested all this info before I was allowed to talk to a live person. It reminded me of the Wizard of Oz, once Dorothy got inside the castle, the Wizard couldn't help her. Unless your taxes are extremely simple, you are best to avoid Turbo Tax. They aren't even close to the original company. I will try H&R Block next. Fingers crossed.
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