Review Time
I was unable to file with TurboTax and I still got billed. I tried to get a refund since I wasn’t going to file with TurboTax (because they were unable to file for me). They flat out told me I wasn’t getting a refund. Don’t use TurboTax it’s overpriced and all they want to do is steal you money.
This software has become trash. You will get emails of a Critical Notice, because even though the software claims it imports data from previous years correctly- it does not. Then you will be told to edit the data to fix it. Once you do, you then re-submit the return, but surprise...instead of sending all the forms required it will only send a 1040-X which the IRS a) doesn't accept electronically, or b) if it does..you then have to wait months and months after sending in forms by mail. When you call their customer service they just answer using -prescripted transcripts they read off of. Often when its a flaw with their software no one can help you. Then will transfer you to a specialist who calls you back but only knows tax rules and can do nothing to help you with their software error. First time, it imported wrong data. Second time, instead of sending off all the forms the software was supposed to send for the return, it only sent a 1040-X. Theres over 100 pages of forms that are required which it failed to send. The software is NOT accurate in sending off required forms, in my case omitting many many forms.
These guys just saved me from a huge amount of stress with my FASFA this year for school. I couldn't get a copy of 2019 from Hrblock,(who I did taxes with last year), without having to pay for it. After 2 weeks of talking to Hrblock, that didn't care that it was for my education, I switched my tax return to TurboTax. I have used TurboTax many times but last year I did Hrblock. Thank you so very much TurboTax. I want to cry. I couldn't do an address change, I couldn't get ahold of the IRS, I couldn't do the online tool, I didn't have the address correct, ughhhh I tried so many avenues and failed. I just finished my taxes with TurboTax and I had access to 2019. I am grateful for TurboTax. I get to stay in school!
They sure don't tell you when you are buying TurboTax that they are going to charge you to file your returns and if you want automatic deposit for your refund you have to shell out $40 more!!! Since when do you have to pay to file a tax return and get your refund???? What a rip off!! It would have been cheaper for me to go to H&R Block or some other tax preparer. I have used Turbo Tax for 12 years, this is the first year I have had to pay to file or get my refund, they lost me as a customer. What a scam, way to hold your customer hostage!!! Totally dishonest or false advertising to not mention the fees ahead of time.
If you love wasting your time, then you will be ecstatic about TurboTax. Every time I try to use it, I get a corrupt file error. I delete the file, start over and give it a different name with the same result. Spent over 30 minutes with tech support and they told me to call Costco where I bought it! Really? Call a retailer for a problem with software made by Intuit! Terrible product. Worse service!
What a ripoff! They made the software for TurboTax Advantage stop working this morning, made you uninstall and reinstall and now so if you want your lost free state return back, you have to pay them an extra $40!!! I am already payed close to $80 for the software! And did I mention they won't even let me access my federal return without shelling the extra $40 for the State? And that you cannot even e-file California? An hour on the phone with their customer service yielded one after another unworkable solutions, with the final one being to start my complex tax return from scratch. And if I do that, I will lose two more days re-creating everything and for all I know, I would probably still be asked to shell over the extra $40. Wow! They sure lost me as a customer after I don't know how many years of being a loyal one. How dishonest can you be?
It’s an absolute crap service. Can’t get any help what do ever from a human being unless you pay for it. I just have ONE simple question and no FAQ has the answer. I need one answer!! But no. Can’t get it. Spent all afternoon on my only day off this week to get nothing done because nobody would help me except a insulting robot. Never trying this again. Really had some faith. Now I have to waste $250 and go to HR BLOCK to get basic taxes done that should be free. This is ridiculous. Our backwards government should do this for us. They have all the information!!! I hate this county, taxes and especially turbo tax for making this even harder!!!
Turbo Tax software glitch dropped all my 2018 payroll info and submitted it to IRS anyway. Last year I get hit with an IRS $8K fee + fine. I have tried for nearly 2 months to get help but no one follows through on emails. Speaking to a specialist is impossible so I’m just plain out of luck. Stay clear of Turbo—they are TERRIBLE!!!Follow up to my review:I finally heard from turbo. I stressed again that the issue was not worth the computation but with a software glitch and they reply with this:“According to the terms of our guarantee, Intuit does not pay any additional tax you may owe. Your claim amount is, therefore, $1966.00, based on the Penalties and Interest total on the notice”No mention at all about the real issue!If they refund me all my money, I will update this review.
turbo tax you lost my buisness over how you handled the stimulus deposits you should be ashamed of your selves for all the stress you caused to your customers all the tax agencies should of done what hr block did step right up,hr block won my buisness for that one i will never use you again you dont care about your customers, you need us we dont need you
I have used turbo tax for 10 plus years! I am very upset with the 2nd stimulus check go around! We need answers! There are people depending on that money! These are hard times. Turbo tax needs to step up! They will lose a lot of customers over this. I will never use them again! Absolutely devastating! So pretty much what i have gathered...not from the help of the irs or turbo tax that if you are getting the payment unavailable status you are SOL and have to wait until you file your taxes! That doesnt help what so ever!
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