Review Time
I started out with turbo tax free edition. My tax documents consisted of 5 W2s for both my wife and myself, 3 109Xs for social security and my wife’s stint substituting at the local district and a small negative number from my wife’s Mary Kay work. Long story made short, by the time I was done, I owed Intuit roughly $240 consisting of 3 cost increases one of which was not disclosed until I saw the receipt. I’ve used TurboTax for decades, but would I ever do it again? Not likely. And, the IRS should remove them from the approved “free tax” list.
after paying $170 to file federal plus two state forms, I had a simple question about weather to staple my w2 and 1099 to the tax forms. the instructions said to attach them but no staples or paperclips. but did not say how to attach them.when I called to ask the "expert" I was told she didn't know and if I wanted to talk to someone who did know I would have to upgrade for an additional $110. just to find out if I should staple the w2 to the form or not.
I call about them trying charge me for something that i don't need. they say you don't need it so i will put you on hold to check this for u. i'm then on hold for over 20 minutes, they then hang up and now won't allow me to talk to a specialist. before it was free to chat and now they have blocked me essentially. trash company, hope it fails
I did a live chat with turbo rep to fill out paperwok for tax returns with no problem. I paid my fee of 125 for this service.when it came tine to sign and file my return it woulnt allow me to do so. After talking to 2 reps on two different occassios (for a total of 3 hours) still unable to resolve problem. Then spoke to two reps on 2 different occasions to get my fee refunded. Finally informed there would be NO REFUND even though i cant file my taxes DON'T USE TURBO TAX !!!!! HAD TO GO TO ANOTHER TAX FIRM TO GET MY TAXES DONE.
I've used Turbo Tax for several years. Last year there were mistakes on my return and it's very difficult to actually speak to a live human. I believe Turbo Tax is not worth the money. It's an average price of about $150.00. Next year I'm going to either do it myself or use a tax company which actually doesn't charge much more than Turbo Tax.
Turbo Tax has truly gone down the toilet. They should not have tried to hold such a large role in third-party government assistance if they could not handle it correctly. Their online customer service is pure trash and doesn't want to speak to an actual human cause you'll be on hold for hours. I filed my Taxes in March and it is now May and I have not heard anything. I have tried contacting TurboTax and the IRS and nothing. I will be filing elsewhere in the future.
I am giving them 3 stars only because when I finally got to the site that was the free one it was really easy. Until I needed some help. Which was my fault in choosing the wrong item. Which led me to have to call. Suprisingly the wait wasn't long and the AI got me to a real person who then said yes we can help with that. I will get someone for you. Then I got the let us call you back. When I got the call back it was when I realized I made the mistake. The guy was easy to talk to and made some suggestions. But when I tried to back out of my answers I couldn't. Then I had another problem. After about 20 min trying to make a small correction I gave up, I will retry tomorrow. My beef is they advertize a free version. But it isn't. It tries to charge everyone. If you google turbo tax scroll through until you see Here's how Turbo Tax Just Tricked you into paying to... Very interesting read. It also tells you how to find the correct link to have your taxes done for free. Really.
The free version cost me $220 $120 minimum, $60 for them to represent you, $40 fees if you choose to pay using the money from your return. Was costing me less to use an accountant and I wouldn't had to spent several hours figuring out by myself all the information I had to provide.
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