Review Time
Agree with other reviews. I've been using Turbotax for several years with no issues. This year, they have not e-filed my state return despite the fact I paid the fee to do so. I have made several customer service calls to no avail, have been promised a call back - which didn't occur and have been hung up on. HELP! I simply want my state return e-filed as I paid for!
Turbo tax charged me for State efile. My efile was rejected and I now have file by mail.Turbo tax will not return the 21.50 it they put on my charge, before they verified if the efile worked or not.They have the worst support in the world.I have called numerous times, after holding for more than 1 hour, person answered the phone, then hung up.I've used turbo tax for 20 + years, and now I'm looking to use other software.They have the worst support in the world.
The system is quite comprehensive and I have used it for years with no problem. This year I hit a bug. after my return was finished, e-filed and receipt confirmed by the IRS, when I tried to print the ES vouchers they came out printed: "Do not File. Not Final". I called the support line - had to hold for 55 minutes. When I finally got someone, the rep told me I had to wait 3 days and the problem would be resolved. He promised someone would follow up the third day to be sure the problem was resolved - -so I wouldn't need to wait another hour to get support. Well the third day arrived - nothing was resolved and no one called. Several more days passed --still no resolution and no call. I finally had to get paper vouchers from another source and complete them manually. My case number -in the event Turbotax wants to follow up was 470187345.Conclusion: the system is fine - -but the customer support is really bad.
LIED TO.... called multiple times and been promised a follow up and return call.... never happened. When I provided a manager with the ticket number I was given, she had no idea what it was. WHY TRUST TURBO TAX WITH YOUR PERSONAL INFORMATION WHEN THEIR CORPORATE CULTURE ALLOWS LYING and PROVIDES NO FOLLOW UP ????????
Just spend all day on the phone with turbo tax. This was horrible customer service.I spent all day on the phone trying to get help with an error on turbotax online- specifically entering in investment "wash sales" that were 0, but the site wouldn't let me enter that, even after the "specialists" confirmed the number was accurate. I spent 2 hours on the phone with an agent, Joseph, in addition to 3 other agents today. I was respectful, given that it wasn't his fault I was on the phone all day, but I couldn't believe how disrespectful he was being towards me!! Joseph made the bold accusation that I was “refusing” to follow his directions- which is absurd!!!! He refused to acknowledge there was an issue that I, and many others were having on the site, and still billed me. I asked to speak to a manager- apparently there are none. I asked for a refund and because I "used the service" I couldn't get one. They kept asking me the same questions, over and over again, NO new information or assistance at all. They literally had no idea what they were doing. He kept saying it wasn't his fault. This was the most awful experience that I have had with turbo tax, and I could not file my taxes after entering in EVERYTHING. I will be disputing the charge, filing a complaint, and leaving Turbo Tax. I can’t believe how little respect they have for their customers. This was such a bizarre and truly horrible experience.
First of all I would just like to say that I have been filing my taxes with H&R Block for years and have never run across what I ran into with Turbo Tax. I usually have no problem filing except last year I had a life change and H&R unfortunately did not have the form I needed to proceed.They were trying to get me to upgrade by paying $29.99 and of course I decided not to because I never file and have to pay a fee and they did not have the form I needed to have generated. Now when you file you have to file using your 1095-A form if you have Market place to generate what the IRS says is a 8962 to calculate the premium tax credit. When you claim this it could reduce your tax liability and it reconciles the payment by letting the IRS know if you received to much of an overpayment or if it balances out. It is important to use software that automatically generates this form or the IRS will reject it and send you a letter asking for an amended tax return. This was my first time doing this for my taxes and it was quite challenging already. I was disappointed that I had to be stopped right in the middle and could not go on further with H&R block. Then I start to research other sites that may allow me to file for free and came across Turbo tax. I felt this would be another option since they indicated on the site that you can file for free as well. So, my son and I began the task of adding in information to complete our taxes. Through out the entire process they were trying to get us to upgrade which was very annoying considering the fact that I chose to file for free. My son was wrapping up his taxes and they said he could not proceed unless he paid $40 I was furious and felt like we had been lied to. So my son said he would go ahead and pay the fee since he had put in all of his information. I proceeded to continue doing my taxes and figured okay lets hope that at the end they give you an option to file for free. Was I disappointed when I got to the end already exhausted from dealing with H&R to find out that this company wanted me to upgrade to an even higher package live deluxe package that was a whopping $90 I almost fainted. I was truly appalled. They are liars I and will NEVER use this site again Free is suppose to mean Free! There was no way I was going to be bullied into paying for an upgrade I did not ask for. Turbo Tax should be ashamed of themselves especially during this time families are struggling as it is. To have to be told you cannot proceed after you did all of that work. Thank God I'm not a push over and that I was more determined than ever to find a site that would help me. Finally heaven sent me Tax Act from the IRS.gov file for free site. It was easy to use and they had everything I needed to file my taxes accurately and they put my mind at ease finally when it was time for me to wrap up FREE federal and FREE state they did both by the way. Now my taxes are filed without these rip off artist getting any of my money. So please be aware do not use turbo tax if you want to file for free they will trick you into doing taxes with them then try to get you in the end. One of the worse experiences I have had they made it very unpleasant for me filing my taxes with them for the first time, I will not do it again and I'm praying that a lot of people see this review. Do not use Turbo tax if you plan on filing for free they will try and rip you off $90 really no thanks.
Unbelievable - client for 15+ years - tried to buy and download 2020 standard Cdn package- they lost all my previous login info - tried to create new account - clicked for download package - it booted me over to online filing which I do not want - spent excruciating time trying to contact a live person - then I couldn't download 2020 package because Microsoft Smart Screen says the download is from an unknown publisher??? googled that, seems they've had a problem with that back to at least 2018 complaints. Are you kidding> they can't get their sh&t together with Windows?? I'm now going to find out if I can short the company's shares - spent an hour of frustration on what should have taken 3 minutes max as in the past.
Yikes my guy. We spent 2 hours getting the information down, and there was some confusion on how the stimulous check effected my tax, as i went from a dependant to an independent. They couldn't answer this so i called the irs and that took a while, and now they're saying ill "have to do it over again" you suck turbotax
I have been using Turbo Tax forever, 20+ years. Have never had a problem until this year. I have been working on several returns for my family. Yesterday I attempted to open Turbo Tax to continue working on the files and was prompted to enter my license code again. When I did, it opened but all the returns I had been working on where no longer there. Called customer service several times got the automated system which could not answer/understand my question. When I was finally able to reach alive agent I was on the phone for over 1 hour. The gentleman was very nice but could not help. He attempted to get assistance from "higher" ups. When it seemed that maybe he had received some information we got disconnected. How frustrating. There should be a mechanism were the agent could reconnect with me or me with him. Very frustrating experience. Now I have to do the returns all over again and pray this situation doesn't happen again.
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