Review Time
I’ve never written a bad review of a company before but felt compelled to do so to warn others that if you have a problem with your order, you’re likely going to end up with a headache! It is a shame as having ordered with them once before, I thought it was a legitimate company and the item was nice. However, The customer service is terrible and is not consistent, and the way they treat enquiries makes it extremely difficult to get anywhere if you do have a problem.On 2nd February 2025, I placed an order with In the Style and paid for next day delivery to a parcel shop. This did not arrive the next day. After a few days the order was still showing on EVRI tracking as “We’re expecting your parcel”. I was disappointed as I ordered this for a trip away and it hadn’t come.I later contacted In the Style via email about the order and received no contact back for multiple days. Due to this, I contacted them on Instagram only to be told that every time I contacted them, my enquiry was pushed further down the list and so it would take longer to get a reply, which seems ridiculous.Eventually someone got in touch via email who stated that EVRI had lost the parcel (this doesn’t appear to be the truth when even now 8 weeks later EVRI tracking still states that they’re “expecting my parcel”) They asked if I wanted a refund or the item. I had another occasion coming up that I wanted the dress for and so asked for it to be delivered to the parcel shop next day only to be told it had to come to my home address and that I needed to provide this. I provided this on 21st February and when I received no reply or my order, I followed up with a further email on 24th of February, only to again be met with no reply or my order. That meant two occasions I bought the dress to wear at had been missed. I’ve reached out again to In the Style, but almost 8 weeks after placing my order I’m not hopeful I’ll ever see my money back or the dress I ordered.
I ordered an outfit from In The Style on 12th November. This item was delivered to the wrong address, I understand this is not In The Styles Fault, however the customer service I received when trying to get a refund as I didn’t receive my Parcel was shocking. I was treated like I was lying from the start. I understand being cautious and was happy to help show it had been delivered to the wrong house through the GPS location and photo of my actual front door. But instead they just continued to indicate I was lying and refused to progress with anything. After contacting Royal Mail myself and them saying they had delivered to the wrong house I went back to ITS and was again told there was nothing they could do. Only after raising this myself further with Royal Mail and back again with ITS did they say they would look into a refund within two weeks. I waited two weeks but had no response. I had to raise this again but still with no response. After another week I chased again until I was finally given a refund on 18th February. Three months to get a refund for an item I never received is not acceptable. I will say Luke who replied to me last message was the first person to actually apologize and is the only reason I’m not giving one star. Thank you Luke for treating me like a real person. I won’t be shopping with ITS again.
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