Review Time
Returns portal has been down and you're unable to contact anyone about it. They say they have a live chat but they don't. You send an email and theres no acknowledgement of it. I need to return something before the return window closes but it just keeps saying my order doesn't exist or and error message.
Returned several items from order number ITSSL-733756 nearly a month ago, however I have not recieved a refund up to now. On the same day I returned items from boohoo however I got my refund within 14 days. I am disappointed with this company as I was a loyal customer for 5years and never had any issue before.
My daughter has been trying for over a week to arrange a returns, as the ITS returns portal is not working. I can see that there are many people with the same issues. Both my daughter & myself have emailed several times and not had any response what's so ever. It's absolutely disgusting that a company of that size doesn't care about their customers. My daughter doesn't earn a lot so buying herself something is a treat & now that money is lost.
I ordered jeans from another business without realising they were In The Style. If I'd realised I wouldn't have ordered. I was able to send the return back to ITS, and it was received at the warehouse on 1/3. Since then there has been no communication and I've not been refunded. I've emailed multiple times, reached out on social media, filled in the online form. It's not a huge expense, maybe £30, but it's not like I can sell the jeans to get some money back as they have the jeans now! They're also still selling those jeans on their website. But not acknowledging that they've not refunded me!!!! Shocking business. I knew it was on its way downhill but didn't realise it wasn't even refunding customers! Gobsmacked at how it can just ignore customers but still be trading. Madness!
ITS has my return but has not refunded!Return was received by them on the 22nd Feb. I should have received my refund within 14 days of this. It is now 31 days and nothing. Same generic copy paste response to many reviews here should give you an idea of how little they care.
I have been emailing ITS for a week now regarding returning a parcel and have received absolutely nothing back. I have reached out on all social media platforms and still nothing. I can clearly see hundreds of people are experiencing the same thing, which is truly disgusting, there is absolutely no "customer service" as no one responds to you! I'm going to be at a great loss due to this horrendous company. I will never ever order from them again and would never recommend them to even my worst enemy. Getting a very very bad name for yourself ITS...
Avoid placed 3 ordered and have received 2 one still not been delivered even though they said it has been! The other 2 orders came with no delivery note or any details on how to return, I downloaded there app to place a return through that and it just keeps saying error! So far over a week and I have emailed and sent numerous messages and no response at all! If I manage to get these orders returned I will never shop here again customer service is non existent
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