Review Time
Ordered and my order is still yet to be dispatched. Emailed customer service numerous times, even tried twitter and instagram and still waiting for a reply. I’ve seen so many more people in the same boat. Why are they still accepting orders if they aren’t going to fulfil them?? Please advise if and when my order will dispatch otherwise I’m going to do a charge back.
I've only ever ordered twice and both times I've had to chase for a refund after waiting the 14 days since they confirmed they received back! This time they are asking questions they already have the answers for! Still, I have provided all the required information and still no refund or reply to emails!! Terrible Customer Service. Will not be shopping here ever again.
Good reviews are fakeThis company is going down the drain and trying to take everyone’s money with them, they still owe me over £120 worth of refunds from items sent back in FEBRUARY!! Customer service tell you to cancel the bank refund claim and they’ll refund you, this never happens so don’t do it! Disgrace of a company and I’ll never use again after being a loyal customer for years. You only have to look at how they treated their staff and collaborators to see what kind of company they are! Do not spend your money here, you’ll never see it again!!
Disgraceful, money scamming company. Purchased an order of £68 beginning of March. No tracking info so I reached out over Instagram and Corinne replied with an Evri tracking link, fine. Item arrived, albeit late, but they don’t fit so I am trying to process refund. Refund link on the website has been taken down and shaming server error, Instagram and life saver Corinne has just stopped replying and responding and I’ve had no emails back either. These people are stealing our hard earned money and with holding our parcels and money being returned. Absolutely disgraceful.
Clearly false advertising!! Paid for the vip memver deal to get next day delivery on a birthday gift. However even though they advertise next day delivery they no.longer offer it. But will happily take people's money for next day delivery membership. Also they no.longer respond to emails or contact via the Web chat option.
I would happily give no stars if it would let me!! Placed an order on the 9th march still haven’t received my order no dispatch email nothing I have messaged twice to get no reply back absolutely appalling I wish I had read reviews before ordering!! I want a refund if you’d would reply to my emails!! Shocking
Made an order on the 4th March and have received confirmation of this and the money has been taken however there has been no further communication. I have emailed customer services 3 times now for an update on the item to be told this can not be tracked but should be with me soon, even though this has not even been dispatched yet. After some googling I am now seriously concerned that I will get my item or money back.Update - 14th March. I have still not recieved my order or any indication where this is. I just keep getting told that they are unable to track items. AVOID AT ALL COSTS. I am going to contact my bank and try to get my money back.
Ordered £127 worth of clothes which guaranteed free next day delivery as over £100. I also purchased the years next day delivery pass prior to that for £12.99. I ordered on 06/03/2024. Midday on 07/03/2024 I emailed the customer service response team enquiring where my purchases are, I also did a live chat, as such 08/03/2024 still no response to either or my purchases turning up! I shall update this review accordingly! Update 12/03/2025 7 days after ordering next day delivery - delivery still not been dispatched. Had a response from Ariana completely ignoring my request for a refund and ignoring me asking to escalate this further. Rebecca please can you ensure this is dealt with accordingly?
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