Review Time
I have not received any help regarding my issue of not being able to return a parcel for weeks now! ITS have conveniently closed down their returns portal meaning you cannot generate a returns label for a refund! Instead, they expect you to pay for postage using Royal Mail or any other service and return the parcel to them with a note inside explaining that you would like a refund!! How medieval is that?? They are scamming their customers and no one is willing to help me! "Rebecca and Luke" have been zero help!!
Wish I had come on here before ordering!Returns portal doesnt work and hasnt for a while by the looks of things.I am now left out of pocket and have items that are no good to me!Dont answer any emails, tried to contact on soical media no response!AVOID!!!!!!!
My order arrived promptly however one item was completely different to what I ordered. I want to return most of my order but unable to as returns portal is down, and no response to my email?! Avoid shopping with them, I wish I’d checked here first.
PLEASE DOES ANYONE HAVE A DIRECT TEL OR EMAIL FOR THIS COMPANY,I HAVE FILL IN12 OF THEIR SITE MESSAGES AS THEIR RETURNS ISNT WORKING AND NOONES REPLYING THERES NO WAY TO CONTACT THEM AND SEEMS THESE GOOD REVIEWS ARENT GENUINE AS ARE LOTTTSS SAYING SAME AS ME, CANNOT RETURN A ITEM FOR A REFUND AS RETURN IDNT WORKING AND NOONE REPLYS YOU ,
No communication from the company regarding parcel when I contacted the company to see what was going on i was told the parcel was "delivered" and because it was longer than 10days ago theres nothing they can do... total scam! Did not receive parcel or refund! Absolutely disgusting money grabbers!
Shocking. Deliver says 3-5 days and it took over a week. Then I couldn't track as their system was down. Then I eventually found the parcel in my back garden thrown over my fence sat in the rain 2 days later! Tracking still down. I unpacked and one of the items sent was the wrong item. I logged on to return and their returns portal is down and returns an error!Definitely will not be using again!
I have been constantly emailing customer service about an order I have not received, the tracking shows parcel delivered but the door in picture is not my door and the parcel in the picture looks like an Amazon parcel not a in the style package! I have had no response from anyone tried phoning number not taking calls, this was a £124 order!
My full order still hasn’t arrived from an order placed on 4th March. Customer services aren’t replying via Email. Order says dispatched but no tracking?? Edit due to their response below - I have emailed both customer service email addresses (three times) and messaged on Instagram. So find it difficult to believe that they have zero communication from me. They have now replied with a tracking number for the one parcel that has arrived. Nothing about the other. I want to return the whole order given the appalling service and I do not want to support this company, however their returns portal has now been taken down and I’m unable to return?
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