Review Time
If I could give no stars I would. They are still selling clothes yet not giving refunds to people who return their poor quality clothing. Had numerous emails since June with promises of a refund but it always fails. Then I was added to a list to be looked at. BE WARNED DON’T PURCHASE FROM THEM.
I am losing the will to live with this company. I ordered some bridesmaid dresses for my best friend's wedding and my return STILL hasn't come back to me & it was submitted in Mid-May. I have been messaging on Instagram & via email and I have no response. PLEASE COME BACK TO ME ASAP. This company is a farce - sort your customers refunds out & STOP taking orders.
Should have all red reviews. The return portal isn’t working and no one responding on customer service. Why is the website still up and functioning if it’s in such a mess? Stop the website and paid ads and close the doors!!! DO NOT ORDER FROM HERE
Unfortunately, I bought from them several times their products are ok, and I did not have to return the purchases to them, but I have a week I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy, I tried again and again and I did not succeed, I sent them several emails to help me, and they did not answer me, even the phone they do not have, unfortunately, and the fault of a manufacturer is that they do not have an easy return policy and askUnfortunately, I bought from them several times, their products are ok, and I did not have to return the purchases to them, but I have a week I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy, I tried again and again and I did not succeed, I sent them several emails to help me, and they did not answer me, even the phone they do not have, unfortunately, and the defect of a manufacturer is that they do not have an easy and smooth return policyUnfortunately, I bought from them several times their products are ok, and I did not have to return the purchases to them, but I have a week I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy, I tried again and again and I did not succeed, I sent them several emails to help me, and they did not answer me, even the phone they do not have, unfortunately, and the fault of a manufacturer is that they do not have an easy and smooth return policyUnfortunately, I bought from them several times their products are ok, and I did not have to return the purchases to them, but I have a week I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy, I tried again and again and I did not succeed, I sent them several emails to help me, and they did not answer me, even the phone they do not have, unfortunately, and the fault of a manufacturer is that they do not have an easy and smooth return policyUnfortunately, I bought from them several times their products are ok, and I did not have to return the purchases to them, but I have a week I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy, I tried again and again and I did not succeed, I sent them several emails to help me, and they did not answer me, even the phone they do not have, unfortunately, and the fault of a manufacturer is that they do not have an easy and smooth return policy Unfortunately, I bought from them several times their products are ok, and I did not have to return the purchases to them, but I have a week, I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy. I tried again and again and I did not succeed. I sent them several emails to help me, and they did not answer me. Even the phone they do not have. Unfortunately, and the defect of a manufacturer is that they do not have an easy and smooth return policy forUnfortunately, I bought from them several times, their products are ok, and I did not have to return the purchases to them, but I have a week I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy, I tried again and again and I did not succeed, I sent them several emails to help me, and they did not answer me, even the phone they do not have, unfortunately, and the defect of a manufacturer is that they do not have an easy and smooth return policy forUnfortunately, I bought from them several times, their products are ok, and I did not have to return the purchases to them, but I have a week, I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy, I tried again and again and I did not succeed, I sent them several emails to help me, and they did not answer me, even the phone they do not have, unfortunately, and the defect of a manufacturer is that they do not have an easy and smooth return policyUnfortunately, I bought from them several times, their products are ok, and I did not have to return the purchases to them, but I have a week, I bought a lot of clothes and tried to return some of them, but I could not return them because of their bad return policy. I tried again and again and I did not succeed. I sent them several emails to help me, and they did not answer me, even the phone, they do not have it, unfortunately, and the shame of a manufacturer is that they do not have an easy and smooth return policy For Customers
Firstly, thank you to Ariana for issuing my refund efficiently, despite Evri having lost my returns parcel. That one star is for you and you only. In the style as a whole has been an extremely difficult experience. Firstly, the returns portal does not work, countless correspondence to ITS was unanswered in assisting me with my returns until I opened up a dispute through PayPal (as my chosen payment method at the time of purchase), only then I had a response, slow response but was able to have a returns label emailed to me. Same day delivery done with Evri as there chosen courier, to then have my parcel misplaced, unable to locate its whereabouts. Several frustrating emails later with Evri and ITS it was Araina who took the time to deal with my complaint and assist me with a refund. Thank you
I returned two dresses and didn't get a refund. Emailed many times and still got no response until I sent another & said I was doing a charge back via my Bank to get my money back! Finally got a response from Dan who processed the refund. I will never order from them again..... So would definitely NOT recommend!@Megan I was initially told by Dan the refund had been processed, waited another week & still nothing in my account so messaged again & Dan replied yesterday saying an error had occurred whilst processing so he had done it again! Hopefully this will arrive in my account in the next few days…if not I’ll definitely be emailing again! Shocking service!
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