Review Time
I’m giving 5 starts as Ariana redeemed my initial experience/worries and restored my faith in the company. After a lot of concern that I would not be able to return items when the return portal failed to give a return method multiple times, Ariana responded to my emails and rectified the issue promptly by creating new return labels and sending to me directly with stepwise instructions on what to do next, this was easy and problem free. Thank you Ariana xx
STILL NO REFUND!It’s nearing 2 weeks since I returned my order ITSSL-743911 and still no confirmation of the order being received by in the style and no refund! I gave this company benefit of the doubt after reading bad reviews, but wish I’d taken the negative reviews more seriously! I’m £67 down and am wondering if I ever will receive my money back! Appalling customer service! Were very helpful in getting me a returns label as the portal was down but since the items have been returned the company has gone radio silence!
I ordered from In The Style for my hen do outfit, unfortunately it wasn’t quite what I was looking for when it arrived, so I returned (quality and sizing of item was great). I couldn’t generate the return code for some reason so I emailed customer service and Dan sorted it out so quickly, had created my return label and was sorted very quickly. Once my return was received I hadn’t heard anything back, again spoke to Dan at customer service and he sorted it out instantly, processed the return and it was back in my account within 24 hours. Massive thanks to Dan for sorting everything out for me.
I returned a parcel and the courier lost it so I never received my refund but I emailed In The Style and Dan quickly resolved my issue and I received my refund promptly. Impressed with the quick response and willingness to action my problem. Thank you ☺️
I had been having an issue sorting my return through the portal but managed to email and got through to Ariana, she was very helpful and resolved my issue by sorting a Evri return herself and sending me the details to include in my return.
Delivery came quickly, and I had an item to return.After 3 weeks (standard being 14 days) I had received no contact from In The Style or my refund.Their FAQs directed me to a Contact Us page - got in touch and was ignored for another week.Saw on Trust Pilot that the best way to get a response was via Instagram so I tried that.Thank goodness for Corinne - quick to respond, sorted my issue within 24 hours and I had had my refund confirmed.Can't say I would be in a hurry to order from In The Style again after the overall experience, however Corinne was excellent, polite and very helpful.
I purchased from In the style back in May, when I tried to return my items the returns portal was down. I contacted customer services and was eventually sent a returns QR code. I returned the items and had confirmation that this had been received by ITS on the 4th July. I’ve chased countless times since then and keep being told my refund has been issued and should be with me. I’ve now emailed a further two times asking to have this escalated as no refund has been received and now my emails aren’t being answered. I’m left with no items and no money back.
Claim your business profile now and gain access to all features and respond to customer reviews.
brassknucklescompany.com
weavesandknits.com
numberoneshoesandhannahs.co.nz
sofmilitary.co.uk
upromise.com
notwoways.com
oakburywatches.co.uk
unitedfutballjersey.com
helikon-tex.com
limabeads.com
