ivyluna.uk

2.9
2.9 Based on 162 reviews

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Average Rating

2.9

/
5

162 Reviews

5 Star
42%
4 Star
5%
3 Star
1%
2 Star
4%
1 Star
48%

Filtered Reviews

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Review Time

Susan Tuccaroglu
The clothes I ordered do not look…

The clothes I ordered do not look anything like the pictures on the website. What should be a plush white coat is a thin , cheap looking garment. The black and white dress is shoddily made and again nothing like the pictures. I cannot be bothered returning these items at the inflated returns cost. I put put them for ragging and recycling.

1
Date of experience: Oct 27, 2025
Nick Harvey
My order arrived in excellent condition…

My order arrived in excellent condition however I did not like it on me so I requested to return the item. The customer service team were very polite, responsive and we agreed a mutually beneficial return process.

4
Date of experience: Oct 27, 2025
Lisa Chalk
Dress was beautiful 🤩 looking forward…

Dress was beautiful 🤩 looking forward to wearing it to cousins wedding

5
Date of experience: Oct 27, 2025
Heather Plowman
If it's too good to be true.

I wish I'd read the reviews first. The returns policy is confusing to say the least, they want £20-30 to return the goods, but offer 100% credit to buy more. I'm going to sell it on, at a lose but better to do that than risk further disappointment.

2
Date of experience: Oct 27, 2025
Vicky
Dress order

Ordered a beautiful looking dress, the quality of the dress doesn’t match the pictures and isn’t worth the price of £40. As you have to return to Asia charges are £20/£30 which defeats object. Customer service team have been very prompt and reply same day. They have offered a 100% credit note or 50% refund and keep dress.

5
Date of experience: Oct 27, 2025
Katija Evalina
DO NOT order from this company

DO NOT order from this company. My poor grandma ordered a coat for £40 and it looks nothing like the photo on the website. We asked for a full refund but they can’t give a refund? They want her to send it back which will cost my Gran £20 or £30 which is awful. Just a big scamming company which uses fake photos to get money - avoid at all costs!

1
Date of experience: Oct 26, 2025
Consumer
Good customer service

Unfortunately the dress didn’t fit me but the customer service has been good. As it cost a lot to return to China, they have offered me a 50% refund. Thank you for your help Daphne

5
Date of experience: Oct 25, 2025
Richard Little
Extremely poor quality items shipped…

Extremely poor quality items shipped from Asia. Their returns policy is totally unacceptable. No UK address I can see nor do they follow UK consumer law. Stay well away!

1
Date of experience: Oct 25, 2025
cher wilson
I wouldnt give 1 star but had to put…

I wouldnt give 1 star but had to put something,TOTAL SCAMMERS,DO NOT BUY ANYTHING FROM HERE!!!!

1
Date of experience: Oct 24, 2025
Robert Pain
Do not use at all

It's a scam!!DONT USE!

1
Date of experience: Oct 24, 2025

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