Review Time
Had the bed for 4 - 5 years now. Spend about half my time in U. K, so not used alot. They reluctantly changed the mattress after a few weeks but made no difference. Just sank into the middle. Drawer collapsed on one side. They sent me another but same again. Just a very tacky base. Website has too much information that would just bore most people. Won’t use them again.
Great telephone advice on which mattress to buy. Once ordered, the mattress was then available for delivery ahead of when quoted and delivered by a very efficient team who rang me to let me know when they would arrive, then arrived when they said they would! The mattress itself is very comfortable. Great service all round.
Delighted by the customer service, support and knowledge. The mattress is amazingly comfortable and I am so glad that I became aware of this company via recommendations on Which? Forum. Given the knowledge that I now have I absolutely would not buy a mattress from the normal conventional shops ever again. For what I paid is far better value for any comparable product. Would definitely recommend. The after care service is superb in terms of returns - not that I needed it. Each step was clear and I was kept informed of the delivery. Highly recommend
The mattress was delivered on time and the delivery team were courteous, polite and friendly. This is the third John Ryan mattress I have purchased for my bed and breakfast business. Guests love them and the cashmere lining on top adds that bit of comfort and luxury.
This is the second time I have had a bed from this company, and is the only company I would use in the future.These guys know what they are talking about, and understand beds, unlike a lot of the 'big' companies that spend a fortune on advertising and just want your money.Most importantly, they want you to buy a bed THAT IS RIGHT FOR YOU.Please, don't fall for the advertising hype put out by the 'big boys'.
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