johnryanbydesign.co.uk

4.8
4.8 Based on 187 reviews

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Average Rating

4.8

/
5

187 Reviews

5 Star
94%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
3%

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Review Time

Ryan Bell
Had the bed for 4

Had the bed for 4 - 5 years now. Spend about half my time in U. K, so not used alot. They reluctantly changed the mattress after a few weeks but made no difference. Just sank into the middle. Drawer collapsed on one side. They sent me another but same again. Just a very tacky base. Website has too much information that would just bore most people. Won’t use them again.

2
Date of experience: Mar 03, 2024
Grayson Morris
Great service all round

Great telephone advice on which mattress to buy. Once ordered, the mattress was then available for delivery ahead of when quoted and delivered by a very efficient team who rang me to let me know when they would arrive, then arrived when they said they would! The mattress itself is very comfortable. Great service all round.

5
Date of experience: Feb 28, 2024
Lindor Long
Very pleased from 1st contact with lady…

Very pleased from 1st contact with lady on the phone through to the quality of the mattress. Also, when researching mattresses, the John Ryan website gave a lot of useful information

5
Date of experience: Feb 26, 2024
Carson
Delighted by the customer service

Delighted by the customer service, support and knowledge. The mattress is amazingly comfortable and I am so glad that I became aware of this company via recommendations on Which? Forum. Given the knowledge that I now have I absolutely would not buy a mattress from the normal conventional shops ever again. For what I paid is far better value for any comparable product. Would definitely recommend. The after care service is superb in terms of returns - not that I needed it. Each step was clear and I was kept informed of the delivery. Highly recommend

5
Date of experience: Feb 26, 2024
Clarissa
Bed delivery updates

Bed delivery updates and actual delivery all on-time

5
Date of experience: Feb 26, 2024
Melinda Sanders
Wonderful company and product

The mattress was delivered on time and the delivery team were courteous, polite and friendly. This is the third John Ryan mattress I have purchased for my bed and breakfast business. Guests love them and the cashmere lining on top adds that bit of comfort and luxury.

5
Date of experience: Feb 08, 2024
Arda Taylor
Excellent customer service from…

Excellent customer service from ordering to receiving. The whole process reassured us that buying without being able to test first was fine. Personal touch from this company. Mattress is brilliant. We love it.

5
Date of experience: Jan 22, 2024
Walter Ross
Please, don't fall for the advertising hype put out by the 'big boys' on TV.

This is the second time I have had a bed from this company, and is the only company I would use in the future.These guys know what they are talking about, and understand beds, unlike a lot of the 'big' companies that spend a fortune on advertising and just want your money.Most importantly, they want you to buy a bed THAT IS RIGHT FOR YOU.Please, don't fall for the advertising hype put out by the 'big boys'.

5
Date of experience: Jan 19, 2024
Ebenezer Morgan
Friendly knowledgeable staff

Friendly knowledgeable staff. Great customer care. Lovely mattress.

5
Date of experience: Jan 17, 2024
Tony Anderson
Very satisfied customer!!!

One of the best companies I have ever encountered!Helpful and caring customer service,beautiful mattress and excellent professional and courteous delivery firm.Wish I could award them more than 5 stars! Elizabeth Mccarthy

5
Date of experience: Jan 16, 2024

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