Review Time
Purchased a Artisan 1500 Super King mattress in May 2023 at the cost of £1555. We have religiously turned and spun the mattress as per the instructions it came with. The mattress has noticeably dipped in the 2 "sleeping zones" (We accept that with the mattress being so large that the centre will stand proud) Contacted the company and they duly sent round someone to inspect the mattress. Apparently the mattress is still within "tolerance" so there is nothing they can do. (For reference I am 1
I got my first mattress ever from John Ryan, an Origins Pocket 1500. I thought I needed a firm mattress due to back pain issues but their sales rep (Michaela L) convinced me that there is a difference b/w spring tension and comfort layer feel, and that for my weight a medium spring tension is recommended. She answered a number of other questions I had - and did not pressure me to make a sale. Nor did she make recommendations for any mattress over my own budget - I hate it when sales people do that! Furthermore, I appreciate that John Ryan do not do highly discounted and manipulative sales like other mattress providers. The mattress costs X and that’s that. I found the John Ryan website full of valuable info that other mattress providers don’t share.
In contrast, the salesman at a Dream store nearby had no advice to share other than to select what feels good at the store - and tried to pressure me into buying something quickly! I really did not want to give my money to them after that.
All in all - I felt like John Ryan offers a great customer experience and I wanted to buy from them and support that.
Delivery only took a few weeks.
Whilst you can’t check the mattress before buying, John Ryan also do a full refund if you are not happy with the mattress. This gave me the confidence to buy from them.
One month in, I am really happy with the mattress. I don’t know if the experience will still be good in 5 years or so, but time will tell.
Keep up the good work, John Ryan.
I got my first mattress ever from John Ryan, an Origins Pocket 1500. I thought I needed a firm mattress due to back pain issues but their sales rep (Michaela L) convinced me that there is a difference b/w spring tension and comfort layer feel, and that for my weight a medium spring tension is recommended. She answered a number of other questions I had - and did not pressure me to make a sale. Nor did she make recommendations for any mattress over my own budget - I hate it when sales people do that! Furthermore, I appreciate that John Ryan do not do highly discounted and manipulative sales like other mattress providers. The mattress costs X and that’s that. I found the John Ryan website full of valuable info that other mattress providers don’t share. In contrast, the salesman at a Dream store nearby had no advice to share other than to select what feels good at the store - and tried to pressure me into buying something quickly! I really did not want to give my money to them after that.All in all - I felt like John Ryan offers a great customer experience and I wanted to buy from them and support that.Delivery only took a few weeks. Whilst you can’t check the mattress before buying, John Ryan also do a full refund if you are not happy with the mattress. This gave me the confidence to buy from them.One month in, I am really happy with the mattress. I don’t know if the experience will still be good in 5 years or so, but time will tell. Keep up the good work, John Ryan.
Amazing mattress and a great experience from customer service. Once I'd placed the order I was called to check everything was in line with my needed. Delivery was done conveniently and on time, with the delivery men taking the mattress up to my room on the first floor. So happy and having amazing sleep so far!
The mattress was unfortunately a bit too firm for my liking, so it didn’t quite suit me in the end. However, after getting in touch with customer service, they were very understanding and agreed to allow me to return it.I was really impressed with how the company handled everything. The communication throughout the process was excellent, and the customer service team were friendly, responsive, and helpful at every stage. They made what could have been a difficult situation very straightforward and stress-free.Overall, I think this is a very good company that clearly cares about its customers. It’s just a shame that the mattress itself wasn’t the right fit for me personally.
GIVE IT TIME!!I Purchased the Resiliance 2 as I am a heavier person and this was recommended for heavier people. When the mattress came i was impressed with the quality. It really does look lovely. In absolute honesty, after only 3 nights on it, I was all set for sending it back. It felt so firm compared to my previous mattress and I felt sore lying on it. My hips were really sore and I began regretting my choice. When I looked at sending it back though I noticed they strongly advise at least 4 weeks before fully deciding. I decided to persevere some more and I am pleased I did. Sure the mattress still feels very firm however I am no longer sore. I definitely think it has began to soften a little and my body is getting used to it. When it was time to turn the mattress, I had another night like the first night. This indicated to me that the mattress had definitely softened on the other side. Thankfully this discomfort only lasted again for 1 night. If you do purchase this mattress please give it the recommended time. I now find the mattress comfy and supportive. I don't get sore anymore and I look forward to crawling into bed each night. The customer service from John Ryan was excellent. They were very informative. They went out their way to make sure I was making the correct purchase for my body type and my sleeping pattern. Delivery was also great and they took my old mattress away. All in all I highly recommend this company.
Not someone who usually leaves reviews, but this one feels deserved as I begin the process of replacing my mattress. After developing a persistent neck issue that I ultimately traced back to what I had assumed was a high-quality mattress (Vi-Spring), I did extensive research and came across John Ryan.During the decision process, I went back and forth a number of times, and their guidance was both patient and well-informed. I eventually chose a King Size Artisan Bespoke 004 in medium comfort (#2667) in January 2013.Thirteen years on and on a slatted base - the mattress has held up remarkably well and, quite honestly, still performs much as it did when it first arrived. That level of longevity and consistency is rare, and for that alone they deserve genuine credit.That said, while it doesn’t strictly need replacing, I now feel ready for an upgrade, which has led me to seriously consider moving to the Artisan Bespoke 002.
Wow, what can I say, just spent night 4 on my new bed and mattress and cannot believe I have slept solidly for 7 …. Yes SEVEN hours. I have been really suffering with back pain for months which has reached scale 9+ on the pain threshold sleeping just between 1 and 2 hours at a time with excruciating pain in and between. Am hoping this new level of sleep will now be my future. Thank you John Ryan for the wonderful advice given prior to my purchase.
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