Review Time
Understandably when buying something like a mattress, you want to try it rather than buying blindly online but the website was very informative and helped me made my decision. We opted for the Origins Pocket 1500 which is very comfortable, although next time we'll probably go for the range with more natural fibre.
The mattress quality and comfort is amazing, right from the first night - likewise the customer service and delivery.Our old mattress as still comfortable though aging so we were quite concerned about finding something just as good. We tried simba and some other decent brands, but this was far and away the most supportive and comfortable, and it made us realise the old mattress wasn’t actually as comfortable as we’d thought!Super happy with the purchase!
Forget Simba, Emma and all these marketing gimmicks. If you’re looking for a comfortable new mattress then look no further than John Ryan. Incredibly helpful from the first phone call, where the sales lady asked me questions and recommended the best mattress for our needs (this was far from the most expensive). We had a small issue with delivery, but testament to John Ryan they took ownership and resolved it which is all you can ask for. Delighted with our purchase and would highly recommend.
This review covers the service, which was uniformly excellent from start to finish.It is a rare thing these days to get through to a real human without having to slog through a series of automated questions - and even rarer when that person is as knowledgeable and helpful as everyone at John Ryan. I was guided to the correct mattress for my needs and really felt that was their main concern. Since receiving the bed there have been useful follow ups reminding me of how to care for the mattress.I should also mention the delivery service was excellent - on time, polite and helpful.
Our second mattress from John Ryan. The delivery men were so polite, careful and efficient and even helped put a mattress protector on the new mattress after it was unpacked - it would have taken me ages if I had had to do it alone ( sort that zips up all the way round). All packaging was taken away with the old mattress. Very pleased with the new mattress.
I’m posting an up date on my review a month ago after receiving delivery of our new Artisans Naturals, which we bought to replace our much loved but well used and tired 12 year old Artisans Naturals. Our new mattresses are superb and so comfortable, we are sleeping so well! We are so happy that we took the leap to replace our old mattressess after 12 years of use and not wait any longer, as our quality of sleep and comfort has been maintained. John Ryan have just sent me an email, exactly a month to the day of delivery, to remind us to rotate once a month and then flip the next month and continue, to ensure settlement over time is even and to ensure comfort is maintained. We flipped and turned our old mattresses monthly which no doubt extended the life and comfort or our old mattresses. We were aware due to extensive research that any dual sided comfort layer pocket spring mattress no matter how expensive, well made or high end branded will need replacing after many years of use, and we were more than happy to replace our old mattresses with the same John Ryan Artisans Naturals….and we very satisfied that we did!To summarise, the after care email is a really appreciated, useful, and thoughtful and no doubt will be of use to new customers of John Ryan Artisans Naturals mattressess.
Edit:The JR Reply mentions 'lies' & 'defamation' - the classic playbook to try and discredit me & my story. Consider this:1 I left a 5* review after a month. Why would I change review to 1* after 3yrs ? 2 If you can read this - then this review has not been successfully removed as 'lies'.3 I have nothing to gain by writing and this is not revenge, just the truth.4. I spent over 1000 on a bed which was fine for 1yr but has given us backache ever since. 5. John Ryan state 'not faulty' because this isn't legally a fault. "Changes in comfort are not a fault". Beware. Your bed does not legally have to last or be comfortable for years.To be fair, JR would not be in business if all their customers were unhappy. Was I just unlucky? I really wanted this to have a happy ending. This is my absolutely true story:SummaryThe good:1. Comfortable for 1 yr. 2. Affordable. Looks nice. 3. Convincing website. 4. John Ryan will have Homesense inspect your bed when it settles (however it may be deemed not a problem) and will repair the mattress if it splits at the seams.5. Customer service good for first 60 days.The bad:1. Became lumpy & uncomfortable after 1yr - when there is no recourse. ["Changes in comfort not classed as a defect" & "settlement within normal tolerances" - John Ryan]. 2. Cheaper than vi-spring - for a good reason!3. Stitching split after 3 years. I would not expect that in an item that cost 1000+ pounds.4. John Ryan stick to the 'natural settlement' line and will suggest you sleep all over the mattress or you should flip it more, or, that the settlement is within tolerance, or that comfort problems are not a fault. 5. I feel sad that I was swayed by the positive reviews and ignored the negative ones. I wrongly assumed they were just unlucky. Suggest you read the negative reviews and notice how many people are talking about 'settlement' & 'soft and lumpy'. There are a number of other reviewers with the exact experience that I have had. 7. Overall, expensive for quality & regret buying.My StoryBought superking zip/link Artisan 004 in Dec 2021. I bought it reduced in the clearance section as a medium/medium. Wife felt it was too hard - so we swapped it within the 60 day limit for a medium/soft split. No-one suggested that there may be issues ahead as a result of these choices - or that a 'clearance' bed would have issues apart from some dirt. We were asked pay a 150 pound fee to swap it. Not overjoyed, but paid.Within a week we found that the swap for the soft/medium bed was a mistake. Since each side of the bed is a different level, if you lie over the join - it hurts your back. We were not told that the 2 sides would be a different level. Since we dealt online, we had no way of knowing before delivery. There was a further 150 fee to return - at which point we would be 300 down & no bed - so we decided to make the best of it and sleep one on each side. AT THIS POINT, I LEFT A 5* REVIEW - NOW DELETED because after 3 years I have changed my mind. This is why: So long as we each slept on our 'half' and didn't lie on the middle, the bed was OK for a year - but then we both began to get backache in bed. The bed seemed to be getting softer and lumpier.I flipped the mattress every day for a week, every week for a month, & every month for a year & tried to sleep everywhere on it, to help it settle evenly - but the issue is that the padding in the mattress doesn't 'spring back' well after sleeping on it. Flipping it helps. We now flip the mattress EVERY WEEK to keep it liveable. I built an 18mm ply base on joists to make it as firm as possible.I complained to John Ryan in 2023 about the uncomfortable bed & settlement and the bed was inspected - and deemed by HomeSense to be ok, because there was less than 30mm of settlement. Homesense are paid by JR, so I might question their impartiality. I refused to sign the report, since I disagree that a 2cm deep body-shaped impression in the bed after a few days is OK. Its like sleeping in a hole & is UNCOMFORTABLE. No further action - and I still had 'nightmare bed'. I have owned 2 Vi-Spring beds - a natural bed that lasted 20 years and were always comfortable. I never had to argue 'settlement' with vi-spring because lying on them didn't leave a dent like lying on this bed does!The problem seems to be the quality of the materials in the John Ryan bed. They don't 'spring back' very well. Do NOT hope (like I did) that this is similar to vi-spring. The quality is inferior.Now, after 3 yrs, the stitching has failed on one side of the mattress and the mattress has split open. I emailed JR and repeated my story, & they immediately agreed to to stitch the mattress - (it has a 10yr warranty) - but sadly would not replace it - despite the fact that my complaint is well-documented. That's predictable. I was refused help in 2023 and that is business.Wish I could afford to replace it. I wouldn't buy again.
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