Review Time
I did a lot of research on mattresses and visited a few different shops and ended up buying online from John Ryan. The website had lots of great information to help me make my decision and once ordered online I got a call from the company. The lady basically made sure I was buying the right mattress for me and checked that access was ok. She recommended I send her a video from my front door to the bedroom and she checked it for me then confirmed the order. I was pretty impressed by this level of personalised service. It didn’t stop there. On the day of delivery I realised I forgot to ask for my old mattress to be recycled. The delivery guys, who were absolutely amazing, hung around until I rang the office to complete this transaction. The lady in the office had to liaise with the delivery company. Thankfully it was all resolved. As for the mattress itself I am very happy. Super comfortable and great quality. As a super king it’s very difficult to flip as it’s so heavy but that’s what you get for good quality. I also got an email telling me when it was time to flip my mattress! Amazing!
John Ryan provide an excellent service from purchase to delivery. I am overly satisfied with their Bespoke 002 mattress, I've had it for almost two months as of writing, and it's easily the most comfortable mattress I've slept on. I followed their Mattress Finder tool and did a bit of reading to settle on the decision, a JR representative also called to confirm if my selection was a good fit. The delivery estimate of 4 weeks was accurate, even during the holiday period, and the delivery company they used (Alliance DHD) did an efficient job. The massive amount of detailed information on their website, along with many positive reviews on Trustpilot and other sources is what drew me to purchase from them. I have read some mixed reviews about the longevity of some of their 'lower priced' mattresses, so I'm hoping this will last, especially given it's cost and how much I'm currently enjoying its comfort.The only drawbacks for me is I wish JR would allow the position of their Divan base drawers to be changed (such as only one side having drawers). Also, I found some of the images of their upholstery options to be a bit unclear in terms of colour and texture. Those niggles ultimately led to me ordering the bed base elsewhere.Overall, 5 stars, I would certainly order another mattress from them.
I really enjoyed my mattress -purchasing experience with John Ryan despite my taking ages to make a decision to purchase! All staff were professional and friendly and I never once felt pushed or rushed at all!And the end result was worth it as my mattress is super comfortable and great quality.
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