johnryanbydesign.co.uk

4.8
4.8 Based on 187 reviews

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Average Rating

4.8

/
5

187 Reviews

5 Star
94%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
3%

Filtered Reviews

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Review Time

customer
I love my mattress

I love my mattress. The personal and customised service is the icing on the cake.

5
Date of experience: Aug 25, 2025
fran
Riddled with moth lavae

I've lived in my home for over a decade without any moth issues — until the past year, and only in my bedroom. I bought a John Ryan mattress less than a year ago, and while I found it uncomfortable and prone to sagging, I recently discovered something far worse. When I went to flip it, I found hundreds of moths and larvae under the impermeable protective cover I had fitted. I can't say for certain how they got there, but it's deeply concerning. I’ve had no similar issues elsewhere in the house. I’m now replacing the mattress and would not recommend it based on my experience.Oh and has anyone noticed how many 5 star reviews there are of this company by reviewers who have just posted 1 review.... all fake. Don't believe the hype these mattresses are absolutely shockingly bad.

1
Date of experience: Aug 25, 2025
Leanne
Excellent customer service

Excellent customer service Attention to detail was first class from start to finish. Love my mattress and my bad back has improved so much since swapping it.Delivery guys were so friendly and polite too.Would highly recommend this company. So pleased with the service.

5
Date of experience: Aug 21, 2025
REBECCA
As usual excellent service from John…

As usual excellent service from John Ryan. This is the fourth mattress I have bought from them. I ordered the Origins 1000 as I have ordered this one previously and I know it’s the correct level of firmness for me. The surface of the mattress is different to my previous mattresses but I’m assuming it’s the same mattress, other than this slight difference?

5
Date of experience: Aug 16, 2025
Pete
Perfect everything

Perfect everything. Excelent mattress. We are very happy with our new mattress. Thank you very much to John Ryan and his staff.Beatrix and Peter

5
Date of experience: Aug 11, 2025
Great beds, great service

Excellent bed. Comparatively reasonable prices and great service

5
Date of experience: Aug 01, 2025
Alan S.
Blown away

Utterly outstanding service. I had purchased two Artisan natural mattresses in firm spring tension. After a conversation with them we were advised that my wife should get the medium tension which we did. Around 4 months later and she just found it too soft. She generally prefers firmer tensions and she preferred mine. Realising we had missed the return window we were annoyed with ourselves but took that responsibility ourselves for missing it.My wife thought she would phone John Ryan to see whether they could assist and they were extremely helpful and offered to replace the mattress.We are so grateful and blown away by the willingness and desire to provide us with the mattress that we want even when it is outside of their obligations and at their expense. I love my mattress which appears very well made.I will be recommending John Ryan to family and friends and will be using again.Thank you for a top class service.

5
Date of experience: Jul 29, 2025
Gemma
Like a cloud.

Very helpful in talking me through the process of choosing which mattress would be the correct one. I was hesitant about buying on-line but when you read through the website and watch the videos explaining what goes into a mattress, all the different materials, the calculations used it's impressive. The mattress we choose is so comfortable, like sleeping on a cloud!

5
Date of experience: Jul 24, 2025
fido2013
The best mattress we've ever owned – and truly exceptional service

We recently bought a zip-linked super king mattress from John Ryan, and I can confidently say it’s the best mattress we’ve ever had. It strikes the perfect balance, it's firm, supportive, yet incredibly comfortable. Sleep has honestly never felt better. I wake up rested and genuinely look forward to going to bed every night.What really stood out, though, was the exceptional customer service. After placing a separate order for a topper, they actually called me to say they didn’t think I needed it, and advised giving the mattress a month before deciding. They cancelled the order and refunded me without hesitation. And they were absolutely right — no topper needed!Their honesty, attention to detail, and genuine care for customer satisfaction really impressed me. Based on both product quality and the level of service I received, I would 100% recommend John Ryan. Rare to find a company that gets it so right, from start to finish.

5
Date of experience: Jul 23, 2025
Allan Cooper
Excellent communication at all times

Excellent communication at all times, even including a phone call to ensure the mattress we'd chosen was suited to us. Great product. Would buy again

5
Date of experience: Jul 23, 2025

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