Review Time
My experience with JohnRyan by Design just gets better and better every time. We have 3 JRbD beds in our house now and each of them has been a wonderful experience from purchasing to delivery to sleeping on them every night. Our last purchase was the Artisan Tailored Pocket 2000 with a firm and medium split. After sleeping on it for several weeks, my wife was not happy with the support on the medium side, we spoke to John Ryan about it and they happily replaced it with once that was firm on both sides. We have slept soundly on it ever since (several months now). Thanks for amazing customer care from Julie throughout the entire process. A bed can be quite an investment but rest assured, you can buy with confidence, from John Ryan by Design, they won't sleep until you are happy it seems. I will continue to choose their mattresses every time!
This is the second time that we have bought a mattress from John Ryan. As before, we are very happy with the new mattress (Artisan Tailored Pocket 2000) - super comfortable and obviously well made. John Ryan really take a pride in everything they do and what they don't know about mattresses isn't worth knowing - very well informed and helpful staff and lots of info on their website too.
Lured by the company's self-comparisons with Vi-Spring, we bought an Artisan Bespoke 003 superking with divan and 15 year guarantee. Yet with meticulous care and one 14st adult using it, just over 6 years later it is now in one of the least used spare rooms as it has dipped more than 6cm in one place rendering comfortable sleep impossible.20/08/2025 - thank you for your reply. I do not understand how you can use the same tolerances as ViSpring unless you are the same company... this is the response from Julie"For your information on settlement tolerance, we use the same settlement figures as listed on Vi Spring website. There is nothing further that we can do with regard to this matter until you have had your own inspection carried out.Kind RegardsJulie Collier - Sales Advisor"Also on the Bed Federation website, to which I was referred by Julie for a second opinion, it says:"There is no official industry standard for determining whether the settlement is excessive, as there are simply too many variables to consider. Some bed manufacturers, retailers and independent inspection companies use a measuring system based on the type of mattress fillings and the age of the product but this really isn’t based on any scientific evidence and so should only be used as a broad guideline."Caveat Emptor
After putting up with our memory foam topped mattress for a few years longer than we should featuring two 'coffin' indents either side(!) we jumped into buying a Simba. It wasn't great and realised we should've actually done some research for what is quite an important purchase, sent it back and undertook some proper research of different companies before deciding on John Ryan instead getting an Artisan Bespoke 004. Spoke to super-helpful Julie several times for advice before going ahead and purchasing. Placing order to delivery was about 5-6 weeks from memory which felt like a long time as we were absolutely hanging out to get a decent mattress! We've had it for one month now and just done the first 'flip' (thanks for the tips and guidance on that one). I have a bad back and the old coffin had been massively exacerbating it. We absolutely love this mattress, you can tell that it is fantastic quality and my back is loving it. No regrets... other than not doing this years ago.
Never thought we would buy a new Mattress and Base online but after finding the JR by Design website which is full of really useful information and advice, we took the plunge. Furthermore the customer service team are also fantastic and make the process very simple. As for the Mattress and Base, we are a few weeks down the road and we're really pleased with both the quality and comfort of our purchase. The no quibble 60 day "love it or return it" guarantee is also very reassuring but looks like we won't be using it!
Second time we've bought a product from John Ryan. Still using the main mattress we bought 8 years ago but have just replaced the topper that came with it. We did try another topper from elsewhere but the quality just wasn't as good. Always great products but also brilliant service, happy to spend time working out the best option for you. Totally recommend and will return again when needed. Thank you.
John Ryan apart from the quality of their products they provide excellent customer service, they go that extra mile for the customer, which is always greatly appreciated. From start to finish everything ran like clockworkTop Notch.
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