Review Time
The website is full of helpful information, and once chosen JR staff phone and chat to make sure everything's right for you - which involved changing to a zip and link mattress with different ratings for us.Delivery couldn't be easier with the mattress unpacked, put on the bed and packaging taken away.Plus, the mattress is awesome and we're both sleeping far better.
I bought from John Ryan because they offer a money back guarantee which is difficult to find on the high street. I ordered a seconds mattress on a Saturday and received a phone call on the Monday to check that the mattress would suit me. The delivery team contacted me a few days later and the mattress was delivered a week later. I can't fault that process. The mattress itself (Artisan Luxury King) is super comfortable, soft enough for my body to feel cosseted and perfectly supportive so there are no pressure points anywhere from top to toe (I am 5ft 10in and weigh 73kg). Superb service and a top quality mattress. I wouldn't hesitate to order from John Ryan again.
We’ve bought about 10 mattresses from you now. Every single bed in our home and holiday home now has one from you. Every order process, every delivery, every follow up has been great. And of course we and our guests all sleep very well!
Excellent communication and sound advice given by John Ryan before placing my order for a King Size 'zip and link' Artisan 004. Delivery was on time and very well managed. Mattress is superbly comfortable, the division between the two mattresses undetectable in use, and just what I needed in terms of manageability for turning which I have now done for the first time. It was so easy compared to risking life and limb turning my previous King Size mattress. I would thoroughly recommend John Ryan, both it's products and customer service.
Our new mattress, base and headboard are amazing. They were expensive but worth every penny. Julie Collier was very helpful answering questions I had ahead of placing the order including sending us a sample book to help us choose the correct fabric.Delivery was slick.Never slept so well !!
The customer service was appalling, it started with We've got your order and the next call you get is from the delivery team. & When you don't get a call three weeks on - you're told to ring the delivery team yourself! The delivery people had better customer service. All the blurb info on discussing your requirements NEVER happened. The mattress is wonderful but so it should be for the price.
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