Review Time
We bought a super king mattress from John Ryan last year. Customer experience and shipping was all great.After we started using the mattress, it seemed to start sagging. We dismissed this at first as we thought it's settling, but we eventually contacted the company. They sent out someone to check it and they deemed it as defective. So now we had to wait several weeks for a new mattress to arrive.When it finally did, it smelled like a barn - much much worse than the first one. We thought it just needed some more time to air out, but it still smells 5 months later. I also feel like the new mattress is again starting to sag in the middle.Overall I can't recommend this brand.EDIT: I am not entirely sure why you are "disappointed" by my review. As I have quite clearly stated, I am not happy with the mattress itself, not your willingness or ability to make things right.Your explanation for the cause of "sagging" has already been given to me, and was shown to not be applicable, given that the sagging occurs in the middle, "where nobody sleeps".Additionally, the "earthy" smell you described is not at all what I have experienced with the second mattress.I don't think it's too much to expect that a £2,000 + mattress just "works", and doesn't require multiple returns or back-and-forths with customer support.
Enquired about the potentiality of my mattress being replaced, repaired, or a voucher, after giving up sleeping in a dip for a year. My mattress formed a dip in 3yrs, I weigh 67kg. I was under the impression these mattresses were top tier, high quality, and worth the money. It's marketed as having two sides, so two mattresses in terms of life, and backed by a solid warranty. Couldn't be further from reality.I was aware of the faults these mattresses have after researching on here and forums, but I thought I don't weigh much, surely I won't break a mattress, and I am polite with communication so JR's ignorance is probably just due to rude customers. Again how wrong was I?I had already bought a new mattress before I sent the email as I knew how it would go, and this time I went for a cheapo mattress again as my last cheapo one lasted forever. Yet, I bought a quality topper for my John Ryan after I started getting shoulder pain on their softest one. The most baffling and irritating bit about John Ryan is their commitment to gaslighting the customer with nonsense. The email I received after showing the photos of the mattress are so long that they won't fit here. So just a few quoted bits to show what they're truly like."quote"All mattresses settle where you lie the most and this is not a fault but a sign that the upholstery fibres are behaving as they should. When a mattress is made, all the upholstery fibres are completely flat and level with the piping. Adding the piping and the tufts compacts the fibres and creates the domed area. As you sleep and move around on the mattress, the upholstery layers soften and flatten out.As we are creatures of habit, we tend to sleep in the same position on the mattress, the upholstery layers in this area settle, but leave the surrounding upholstery layers like new. This looks like the mattress has sagged or that there are raised areas on the surface of the mattress. Turning the mattress over on a regular basis and utilising the whole of the sleep surface will help to even out the settlement of the upholstery layers. As a lone sleeper, it is essential to sleep on all areas of the mattress and not just the centre. The upholstery fibres should eventually be flat and level with the piping once again""quote end"Unfortunately my mattress didn't come with a technical manual. But snarkiness aside, imagine a side sleeper having to sleep near the edges of a mattress, who then wakes up and rolls over the wrong way! Ouch. What planet is JR on?!I've given two stars as at least the side handles were able to handle the weight of the mattress when flipping. Delivery was satisfactory.
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