Review Time
This review's for a mattress purchased in 2022 with a 10 year guarantee. I'm no spring chicken, I've slept on some rubbish beds over the years, but the most expensive mattress I've ever bought has been by far, the worst. It's caused my wife and I hip and back issues, despite being a split design supposedly ideal for our body weight.Don't just read the glowing 5 star reviews on this company; look to the many 1 star reviews and see the commonality.My recent communication with the company was dismissed and the person suggested a topper pad, despite my initial email informing them we already have a topper pad.Edit: again, you didn't read. WE ALREADY BOUGHT A TOPPER and yet here you are suggesting it again. Ironic. I'm sure you sleep soundly, and I bet it's not in one of your beds.
There is a raft of information available on their website to enable you to narrow your choice down. Once made ordering is straightforward and there is a follow up phone call to check you are getting the correct type of mattress to suit you. Delivery was as agreed and effortless.I had an email exchange and a phone call with Julie in the office and I have to say she knows her stuff and could not have been more helpful. The mattress itself (an Artisan Luxury in a Kingsize) is superb in every respect.We would not now think of ever buying a mattress from elsewhere.Outstanding company in every respect
I am very impressed with the company and the matress I purchased. The matress is very well constructed, very comfortable and made of high quality materials. I ordered my matress based on the recommendations on the website for my needs.The following day I recieved a phone call from John Ryan to make sure the matress I ordered was suitable for me by asking questions about my height, weight, the firmness I required etc which I found very assuring that I had made the right choice.The aftercare was excellent also, not only did they send me information about caring for my matress in the post, they also sent me an email a month after reminding me it was time to turn the matress which is to be done every month for a year to prolong the life of the matress.
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