josephjamesfurnitureoutlet.com

4.7
4.7 Based on 201 reviews

We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.7

/
5

201 Reviews

5 Star
92%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
6%

Filtered Reviews

Filter Reviews

Review Time

Simon Richards
From the moment we walked in we were…

From the moment we walked in we were met by smiles from all the staff none were pushy. Sarah R helped us out considering it was her first day she sat with us helping us pick styles and colours could of been more helpful or polite thank you

5
Date of experience: Jan 03, 2026
Mrs Mary Clark
Top marks from browsing to sofa in situ

I made a couple of trips to Joseph James and checked out their website a few times before making a decision to buy. Never felt under any pressure which I really appreciated. Matthew in Stockport was very helpful and knowledgeable. When we came in to see the sofa I'd noticed on website, the whole transaction from then to delivery was excellent. I liked the video you get to show your sofa being checked and wrapped! Also appreciated the flexibility on delivery as we weren't ready to have it until a month later.I was also grateful to Matthew for reassuring me when I called in worried the sofa may not fit through the internal door! I felt the Company were problem solvers.The day of delivery three guys came and got the sofa in without a hitch. Looks amazing.The whole service from browsing to sofa in situ was a great experience. Thank you.

5
Date of experience: Jan 03, 2026
Matthew Bates
Sean at Stretford was very helpful and…

Sean at Stretford was very helpful and secured our purchase quickly and with ease.

5
Date of experience: Dec 31, 2025
James Landing
Unbelievable sofas & company!

Joseph James was recommended by a close relative so we popped into the Stretford store, we was greeted by Sean who went above and beyond to secure us with a set of sofas we loved. Faultless transaction and very stress free! Today, we took delivery of our new couches after just 4 days. Keith and the delivery team were also very helpful in explaining how to disassemble if needed.Can't recommend enough!! Brilliant.

5
Date of experience: Dec 31, 2025
DonnaBrett
Manik Singh was very helpful and…

Manik Singh was very helpful and understanding great customer service very happy to get my new sofa. X

5
Date of experience: Dec 30, 2025
Damian Spencer
Really happy with the whole process

Really happy with the whole process. Extremely user friendly at order stage, with assistance being provided on various purchase options. Delivery was superb. QA documented at source with clear communication on dates etc. would highly recommend.

5
Date of experience: Dec 28, 2025
J Cannon
Great products at great prices

Great products at great prices - managed to find a matching sofa to one I bought at furniture village at a much better price. Delivered on 27th Dec only a few days after ordering. Moved house and my grand chesterfield didn’t fit so was expecting to have to wait several weeks; however I found this company had exactly what we wanted - well happy 😃

5
Date of experience: Dec 27, 2025
Adedoyin Adejumo
Top notch customer service and great…

Top notch customer service and great product. I will definitely recommend

5
Date of experience: Dec 27, 2025
Joe black
Best lad Manik

Best lad Manik ! Good performance quick purchase. I just recommend Evry 1!

5
Date of experience: Dec 26, 2025
Charles Nixon
Great service all round!

Great service all round!

5
Date of experience: Dec 22, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders, customer returns and ex-display pieces. This stock is sorted, quality checked, photographed and uploaded to our website.

    As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas.

    The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.See more

  • email customerservice@josephjamesfurnitureoutlet.com
  • call 07399438386
  • language https://www.josephjamesfurnitureoutlet.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More