Review Time
I’ve ordered several jewellery pieces from Lily and Roo and everything is always beautifully designed, packaged and delivered promptly. The customer service is also very good. I can’t recommend Lily and Roo enough and I will continue to shop with them in the future.
I have ordered twice from this company one pair of earring for a 21st birthday and one pair of earrings for my friend as a wedding present! Both sets were beautiful! The gift packaging was also stunning.My mother bought me a pair for earring two! They are my favourite I wear them everyday but there was a small flaw with one of the earrings where they weren’t catching properly. Without noticing I lost the earring. I emailed the customer service team who could not have been more helpful. I emailed back and forth with Olivia she was fantastic! They are now sending me a replacement earring and I couldn’t be more thankful. I will definitely be ordering for here again and I would recommend them to anymore!!
As an anxious buyer, I did email the company for confirmation of when to expect my order. The team were fantastic with reassuring me that everything was in place and being done as requested. My partner loves his bangle and having it engraved is so special! thank you again!
Lily & Roo’s jewellery is absolutely beautiful! My wife loved it!The jewellery was all independently gift wrapped and the process of placing the order, with a special request & the inclusion of the gift card was seamless. Would highly recommend.
Great company. Ordered an 18th birthday present for my daughter, boxes auto filled with an old email address, pinged over a quick email to lily&roo and they sorted it super quick. The necklace unfortunately broke, there was a delay in me contacting them but they sorted out a repair, then I delayed in sending it back as daughter then couldn't find the necklace! Anyway, none of that was an issue, lily&roo just sorted it, they were super responsive and really lovely to deal with. Thanks
I am a returning customer of Lily & Roo. The pieces are expensive, however, absolutely worth every penny.My chain unfortunately broke (several years after purchase) but after sending a pic of the damage to the customer service team, they sent me a new one right away.For lovers of fine, high-quality jewellery, this is the place to shop.
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
