Review Time
I ordered a personalised toiletry bag for my partner for Christmas. The zip broke recently, so I contacted the Lisa Angel team - they replied very quickly and once they confirmed the broken zip with photos, they ordered a replacement. We ordered it yesterday and it turned up this morning at 7am, fully personalised! Thank you for your help Rose, I am very impressed with the efficiency and helpfulness of the company
Having order a bracelet engraved for the birth of my sons twin sons, unfortunately, I ordered the wrong size. Having emailed Lisa Angel to explain this they had no problems with me sending the bracelet back and re-issuing me with the correct size bracelet.I found their customer service to be excellent and extremely professional. I would not hesitate to use them again and I highly recommend.
I ordered a gift for Mothers Day however there was a problem with delivery. I contacted Lisa Angel by email and they replied very quickly and sorted everything straight away with no messing about. Gift arrived in time for Mothers Day. I would recommend using as customer service is important.
Had a slight issue with the necklace I ordered but it was resolved very quickly and professionally. The replacement was also fast tracked to make the original date it was required by so I am really pleased with the outcome and the service. Particular thanks to Emily and Sophia.
I've bought many gifts from Lisa Angel over the years, but last week, when I found a hamper for my sister's birthday had gone missing, the customer service response was beyond what I could have expected. The team re-sent a new hamper immediately, at zero cost, and even refunded the small difference on an item that was no longer available - despite not knowing yet whether the lost package would make its way back. Thank you so much!
Many thanks for getting my order here on time, after being let down by another company, I was getting frustrated after doing a lot of searching on line, I found you, you went above and beyond in getting my order delivered in very quick time. Definitely use your company again in the future. Thank you
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Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk.
We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team in Rackheath, Norfolk.
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