lisaangel.co.uk

4.8
4.8 Based on 121 reviews

Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk. We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team i...

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Average Rating

4.8

/
5

121 Reviews

5 Star
90%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
3%

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Review Time

Jean
Exceptional serviceExcellent customer services

Excellent customer services. I made a mistake in my order and they were so helpful. Also paid for all the postage. Highly recommend this company.

5
Date of experience: Nov 30, 2025
Kelly
Excellent customer service!

They replied straight away! Organised a replacement to be sent out as a priority. I loved Lisa Angel anyway but now having used their customer service I can’t fault them in anyway. Sophie was lovely. Thank you

5
Date of experience: Nov 29, 2025
Customer
My first order from Lisa Angel my…

My first order from Lisa Angel my parcel didn’t arrive on time contacted customer service a replacement has been send straight away even though it wasn’t their fault (Royal Mail fault) also refund for next day delivery was issued. Very happy customer. And the most important part my candles and candle holder are beautiful! Thank you Lisa Angel for an excellent experience!

5
Date of experience: Nov 28, 2025
DaisyFosh
Customer service was amazing

Customer service was amazing, I ordered the ring bracelet and received the ring necklace by error. Instead of making me send it back to rectify the mistake they have sent me out a bracelet chain and said I can keep the necklace. Amazing service, will buy again

5
Date of experience: Nov 26, 2025
Miss M.Hitchin
Brilliant customer service!

I had an issue with a present ordered, it was too small and the personalised font was unreadable. Emily from customer service, sent me out a replacement with bigger lettering in a bigger size. The issue was sorted quickly, and professional. Emily was very helpful and friendly:)

5
Date of experience: Nov 26, 2025
David Francis
My initial order was easy to complete…

My initial order was easy to complete and the delivery arrived very quickly. Unfortunately, there was a broken link on one of the jewellery items upon receipt. I emailed Lisa Angel Customer Services and my issue was dealt with very quickly, with a replacement arranged to be delivered the next day. Thank you for replacing the item so quickly. My daughter will be so happy.

5
Date of experience: Nov 25, 2025
lauren
Something went slightly wrong in the…

Something went slightly wrong in the delivery, which wasn’t the companies fault. They got back to my message quickly and sorted me out a free replacement with express delivery. Special thanks to Emily in particular, who was so lovely and guided my whole process!

5
Date of experience: Nov 25, 2025
Ally J Downing
These are beautiful but unfortunately…

These are beautiful but unfortunately they are massive and just drop off my wristI brought 3, two as gifts which I also know will be to big for themI have emailed but no response as of yetI hope iam not going to have 3 bangles that will never get usedIam a budget so it's important to me that this can be resolved

3
Date of experience: Nov 24, 2025
Christine
Amazing gifts & fantastic service

Ordered a personalised necklace for my daughter & received the item within a couple of days. The product was beautiful but was not quite as ordered so I contacted Lisa Angel. I had a reply from them within 20 minutes & a new product delivered within 24 hours. Absolutely gorgeous necklace nicely presented in a material gift bag. Brilliant service and correspondence. I highly recommend this company & will definitely be using them again in the future. Thank you so much Lisa Angel.

5
Date of experience: Nov 22, 2025
Sian Williams
I received a beautiful bracelet

I received a beautiful bracelet. It's a lovely quality and even better than the advertised pictures. I love it 😊

5
Date of experience: Nov 21, 2025

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Business Details

  • Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk.

    We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team in Rackheath, Norfolk.

  • email cs@lisaangel.co.uk
  • call 01603859111
  • language https://www.lisaangel.co.uk

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