Review Time
I would give zero if possible. I waited for 1.5 hours for one Dr who finally rejected my appt. My complaint was severe hip pain. So I signed on for another. I waited 6.5 hours and 2 of those I was "the next patient in line". They never picked up my call. Totally based on my complaint of pain not respiratory. However this was real because i couldn't walk and had 10/10 pain for 2 days after many at home remedies. I was forced to go to ER when all i needed was a prescription for sciatica. I now have respiratory issues and am quarantined because i had to go to ER. So they neglected a patient and discriminated. This I'd the worst most UK professional app ever. Don't put yourself in harm's way the do not practice the "do no harm" committment
I called around 6:30 filled out all the information and told I was next in line. I advised hat I had flu like symptoms and was in contact with someone who could have covid 19. At 10:30, four hours later, the phone woke me and I heard a message that my request for an appt had been denied. Complete waste of time. Completely unprofessional
Wow so 3 days here total back and forth. Waiting room total over 3 days 9 hours. Customer service hold time over 3 days 4 hours. I am unable to go to an urgent care in person due to having “flu like symptoms” however I do not have covid-19 symptoms. Insurance carrier suggests I be seen through LiveHealth online. Waited 4 hours for the first physician, 33 in front, next in line kicked out, provider logged off. Waited 2.5 hours on 2nd physician, she prescribed tamiflu which takes five days to complete, I asked for a sick note from work and she advised she will provide sick note to be off over the weekend and return on Monday. 24 hours later no visit notes no sick note. Called customer service, on hold for almost 2 hours and they literally had to reach out to her to ask to complete notes and provide sick note. Doc then states that she’s only providing sick note for ONE day. That’s the day I had the visit. Called customer service AGAIN, another 1.5 hold, who reached out to the physician who then changed the note to half day on Wednesday and full day Thursday. We didn’t speak until 9pm Wednesday, I don’t need a sick note for a day of work I’ve already completed. Physician is refusing to provide sick note but ok prescribing tamiflu after speaking with me for 3 minutes. Called customer service AGAIN demanding the dr provide me with the sick note that she originally claimed she would give. Customer service offers a coupon code for a free visit to see another provider to get a sick note for the extra day of work that was missed. My insurance covers the visit in full so the coupon code means nothing to me AND I STILL DONT HAVE A SICK NOTE. Tamiflu seems to be working but I am not 100%. With covid-19 going around I can’t go back to work like this and risk getting anyone sick. Yet I’m having to wait on yet ANOTHER physician to see me. Waiting here now as i type for 2 hours and next in line and I get transferred to another physician who then stated 1 in front of me then disconnects. WTFFFF!!!! Now on hold with customer service AGAIN. Still no sick note, still haven’t been seen by a physician. 3 day process and still no resolve. Ive never wanted to go to a hospital so much before in my life. These people are overwhelmed and in turn paying patients are getting the run around. LIVEHEALTH BE ACCOUNTABLE AND ACTUALLY HELP US....
Right now the US is in the midst of the Covid-19 outbreak. I don't have COVID-19, I have a sinus infection. Problem is I have asthma and I am petrified of going out. So I found the LiveHealth online a great option. This morning at 10am I used the app and got myself in line with an online doctor. I opted for the phone call instead of the video chat. I was 33rd in line to be "seen" by that doctor. That doctor however logged out of the system shortly after . When I tried to get back in the que, I kept recieving error messages that I was already on a call.So I continued to wait. I began getting nervous that when she left that I got knocked out of line. So I tried calling the customer service number.The customer service number was out of order. When I called I continued to get an error message. I called my health care provider who agreed that there was an issue . After 30 minutes on the phone with my insurance carrier, I had a new number to try.I called the number and recieved a busy signal the first 10 times I tried calling. On the 11th time I was able to get through. This was at about 3pm. I waited on hold for an hour just to talk to someone. When I did, she was very kind and empathetic. She agreed that when the doctor left it kicked me out but I was stuck. So she very kindly helped me get set up with a doctor. She told me not to close the app and to leave it open while I wait. I was number 27 in line. I waited until 8:30pm when I was 2nd in line, when this doctor left and I was kicked out again. This time I was able to find a new doctor, but I was now pushed to 19th in line. I was upset and frustrated. I began a new wait, and made it all the way to "you are the next patient", I was on that screen from 11:30-1:00am. When I logged out because of exhaustion. The doctor I was "next to see" had logged out previously.Overall I think the idea of this system is great. It is a safe way for people to be seen and receive healthcare without venturing out and exposing themselves or others to illnesses. However, if doctors have to leave- which I completely understand, patients shouldn't have to wait over and over and over again.Also, while waiting there were multiple times I noticed the number of people in the que continued to rise. For example I'd be 9th in line and then the next time I'd look I'd be 12th. Final stats-15hrs on the phone, 3 doctors left me and kicked me out, I still have not been seen. This process has wasted an entire day. And I still have not been seen. I understand that there is a lot going on right now, and that healthcare workers are overwhelmed and stressed beyond their normal limits, I have waited multiple times and I have been patient and understanding.
The first time I used this service I was happy - until the prescription was given didn't work. That was before all this Covid-19 craziness. This time I waited over four hours through 32 people in front of me. Made it to the connection stage and the doctor cancelled on me. What a waste. I then sent a message to the doctor I got the first time to ask for a different perscription, and he responded back but was incredibly rude. I went to another service where I made an appointment and was called by a doctor at that time. SO MUCH BETTER and was a flat fee - no insurance billing.
I’ve attempted to be seen by a few of the MD’s here and my appt was canceled after waiting hours. This happened at least 3 times. These doctors pick and choose what the want to see as far as diagnoses. I’m not sure why they still exist considering all of the negative reviews. Poor business is being ran here.
I signed up for an appointment where it stated that there was one patient in line in front of me. All I need is a prescription for an inhaler. I get a call 40 minutes later and it says that the provider has cancelled my appointment and to stay on the line for assistance. I stay on the line like a fool for an hour after which a rude CSR gets on the line and tells me my appointment was cancelled because I made the appointment for myself under my husbands’ online account. I ask her why it gives the option to make an appointment for “you or someone else” and she says that it doesn’t matter I need my own account. Again, like a fool I take her word for it and I make my own account. I go through the steps again and get in line behind 14 others for an appointment. Three (3) hours later I receive the same “the provider has cancelled your appointment, stay on the line for assistance” call that I got when I tried this the first time. What a mess. This time I’m not dumb enough to stay on the line. Now here I am 5 hours after I started this mess and I still can’t breathe. Still need an inhaler. Thank you live health for wasting my time. Useless POS company. Hate healthcare in this country, wish I could use Teladoc instead.
I WAITED FOR 4 HOURS, I WAS NEXT IN LINE AND DERRICK LANE CANCELLED ON ME AND LOGGED OFF. I REALLY APPRECIATE THAT! I AM GOING TO TELL EVERYONE ABOUT DERRICK LANE AND THE POOR SERVICE THAT LIVEHEALTHONLINE.COM HAS FOR ITS CUSTOMERS AND PROSPECTIVES. GOOGLE REVIEW, YELP, BBB. YOU WILL HEAR FROM ME.
This service was actually sent out as a recommendation from my employer. So after catching a cold/seasonal allergies over the weekend plus all the COVID-19 hysteria, I called in to work and they recommended trying this service. The first attempt I had 28 people in front of me. I waited for an hour and was finally disconnected due to a "connectivity issue"...I know my ISP is solid. Second attempt also resulted in being disconnected. Third attempt I waited for 3 hours...well over an hour with it sitting at 4 people ahead of me. I finally canceled because I have better things to do than wait for nothing.This service is terrible and not worth the effort. Do yourself a favor, folks, and just go to your primary physician in person.
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