Review Time
Item color is not even close to as pictured, but to make things a thousand times worse, customer service is all automated, very inefficient and beyond impersonal. Messages (via chat!! ugh!!) have at least a 24 hour delay between them (typically more) making that spacing impossible to accomplish anything. It has been nearly 3-weeks while I try to set up a return. Very frustrating after a furniture purchase worth nearly $2k.
I absolutely LOOOOOVE sofa. Its the perfect color and I cant wait to show it off. It was exactly 8 weeks for it to ship it to me.. and a couple of days for delivery. The delivery drives were super helpful and I JUST LOVE MY purchase. I will be shopping for other items soon. Waiting on my mirror to arrive now.
I ordered this rug in January - and there was no warning or out-of-stock message. It's now a month and a half later and I have NO IDEA when it will arrive. I have emailed customer service and haven't heard back. Please give accurate estimated ship dates when checking out.
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