Review Time
I ordered one item. I received it and I also received another item addressed to me. I was confused so I opened it. I noticed they were extensions and I looked for a slip and I found it. The name on the slip was not mine but the bag it came in was under my name. I reached out to their customer service team and Trish was not helpful and was rude. I now have to pay for printing a label and taking time out of my day to return a package. I’m so upset with this company since I got a sample to first test out the color. I really wanted to buy if it was a match so I could use the extension for my wedding. Since they are one of the few companies that carry dark grey extensions. I don’t find it fair how now I am stuck with their bad business practice and they can’t even send a packaging slip yet I have to “figure it out and print it”. They offered me $30 coupon for my next purchase and when I told them my concern about how I am now afraid of buying since this happened before i purchased any full extensions. It’s crazy that I have to go out of my way to do all that for a return for something that was delivered to me and even addressed to me. All for a coupon of $30 dollars and then also when I told her about having to pay to print out the label she very rudely said I can happily do $20. Like what????
Julia was so great to work with to get a match for my hair! She did such a great job and answered my questions perfectly! She matched my hair color and I am so excited to wear my extensions on my big day!! Thank you for all your help and I can’t wait to get my order!
Horrible. DO NOT WASTE YOUR MONEY! Hair clumps and knotts together 1 hour after wearing. I wish I could attach pictures to this review...I have invested so much money into my halo extensions and they are garbage. When I reached out to the company explaining how I care for them, all the products I use all they suggested was to wash them less. I have washed them twice and the reason for the washes was because they were so matted i couldn't brush them.They offered me a $40 credit or $60 off a new set and since then, I have not heard back from them. These extensions are hundreds of dollars, the offer amount is actually insulting. Over all... horrible quality, horrible customer service and horrible experience.
Trish was extremely helpful and personable. She listened carefully to my vision for my look and was very thoughtful in her recommendation to me. I received the swatches very fast to decide what was the best match to my hair. I appreciate the excellent customer service.
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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