luxyhair.com

4.6
4.6 Based on 196 reviews

Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world....

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Average Rating

4.6

/
5

196 Reviews

5 Star
87%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
9%

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Review Time

Eudora Hughes
Quick, informative and friendly experience

Lynn was so helpful, informative and friendly. I like the process of receiving swatches first and then purchasing.

5
Date of experience: Apr 29, 2025
Natalie Long
Ordered the new hair topper from luxy…

Ordered the new hair topper from luxy hair and it looks like a mullet! It’s very bulky and doesn’t sit nicely at all. It is unwearable and completely waste of money.

1
Date of experience: Apr 29, 2025
Susan Long
Amazing support

Amazing support! Nancy has made my experience so much better by helping me through the entire process. I had a lot of questions regarding switching from exchanging from 20 inch halo to longer clip ins. Not only did she answer my questions right away but she provided me with all the information that I needed and overall helped me through the entire process! :) Very happy

5
Date of experience: Apr 28, 2025
Chance
Lynn was absolutely amazing

Lynn was absolutely amazing. I have never used extensions before and she talked me through everything and answered all of my questions. I love that I get samples first to find the perfect match.Thanks Lynn!

5
Date of experience: Apr 22, 2025
Radical24NFM15
Quality Hair & Quality Customer Service!

I used the quiz and originally picked out the wrong color extensions, but Luxy has made the process of choosing the best option SO easy! I was paired with stylist, Haven, via text and she talked me through some options before I made my choice. The customer service I've experienced with Luxy is unmatched. If you're looking for high quality extensions and a high quality matching experience -- look no further! This is the place for you. Thank you, thank you, thank you!

5
Date of experience: Apr 22, 2025
Laurie Rogers
Purchased a color that didn’t match my…

Purchased a color that didn’t match my hair, I reached out to a virtual stylist and she worked with me by sending me samples not once but two separate times and gave advice on what color would match the best! She went above and beyond and if I could give a 10 star I would for the exceptional customer service!!!

5
Date of experience: Apr 16, 2025
Did not address my concerns

Did not address my concerns, unable to provide adequate resolution.

1
Date of experience: Apr 16, 2025
Naila H.
Great experience with Trish helping me…

Great experience with Trish helping me pick out the right extensions. I am very grateful and happy with the extensions.

5
Date of experience: Apr 16, 2025
Frankie Hughes
If all businesses were like Luxy....

Customer service at Luxy is ALWAYS accommodating, knowledgeable, patient, and helpful. Even when I haven't always been those things, they always remain so and highly professional. Their products are the best too, to me anyway as I've bought clip in extensions from everywhere and Luxy's have been hands down top notch in every category.

5
Date of experience: Apr 15, 2025
Davina Long
Lynn was amazing

Lynn was amazing! Somehow my account took all the wrong turns, and my shipment was lost (mountain mail). She helped me track down the invoice, and was able to send me another package as I bought shipping protection before. This was a lifesaver, and so was Lynn! This is my first experience with LuxyHair as they were recommended by my hairstylist for my bridal look.

5
Date of experience: Apr 11, 2025

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Business Details

  • Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.

  • email info@luxyhair.com
  • language https://www.luxyhair.com

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