luxyhair.com

4.6
4.6 Based on 196 reviews

Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world....

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Average Rating

4.6

/
5

196 Reviews

5 Star
87%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
9%

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Review Time

Ælfweard
Text a stylist is a breeze!

Texting with a a stylist was super helpful and low pressure, I loved my recommendations and was even able to give additional information to receive more options

5
Date of experience: Feb 26, 2025
Mayola
Wonderful customer service

Wonderful customer service. Responsive, kind and knowledgeable. Lynn patiently guided me to select the best product to meet my needs. I am very impressed and grateful. Thank you so much.

5
Date of experience: Feb 24, 2025
Edna Anderson
By far the BEST service I have ever…

By far the BEST service I have ever experienced. I don't even know where to begin. Haven got me samples of what I needed so quickly in time for my wedding trial. She saved the day and I am forever grateful for that! They were so kind and professional. Just top tier service all around.

5
Date of experience: Feb 13, 2025
Jasmine B.
Luxy extensions are the best!

The Texting with a Luxy Stylist is so helpful!!! I love that! I’ve had approximately 8 sets of Luxy extensions over the last decade, and I’m always so happy with them. I keep coming back!

5
Date of experience: Feb 12, 2025
Toby
Will be a customer for LIFE!! Worth every $

I had taken off my permanent wefts out few months ago, and needed something simple & easy to put in for special events. I reached out to LuxyHair’s team and Haven responded back with suggestions. It appeared halo would be the best fit given what I’m looking for (effortless, seamless, length, volume) I wasn’t sure which shade would be a good color match, since my hair has highlights, balayage, etc. Haven sent me a few sample swatches, and helped me pick the right halo. She sent me countless texts to help with this process, I was constantly reassured and assisted by her & entire LuxyHair team. Haven was patient and helpful. Just put the halo extension in- 20 inch bronde balayage. It’s stunning. I’m never buying any other extension ever again. Where was this all my life; so happy with this. Thank you Haven, thank you LuxyHair team for everything. You made my year!! Will be a customer for life. If anyone is on the fence about buying their hair, do it!! I’ve spent hundreds or thousands of dollars on permanent extensions, every hair tool and product under the sun, this is the first time it’s been a TRUE MATCH. The hair is REAL human hair, it doesn’t look doll or Barbie like. Best purchase ever 🩷

5
Date of experience: Feb 11, 2025
Kevin Bell
Amazinggggggggg!!!!

Luxy truly does care for their customers, Trish was very helpful to fix my problem. I cannot be any happier with the customer service which was so quick too, thank you so much ! This were definitely my favorite extensions so far the service and quality is 🙌 ☺️

5
Date of experience: Feb 07, 2025
ItsConito_PvP
Haven was super helpful in helping me…

Haven was super helpful in helping me find a color match!

5
Date of experience: Feb 07, 2025
Paris Lewis
Luxy’s Customer Service Team is top…

Luxy’s Customer Service Team is top notch! Especially the Expert/Colorist, Haven! I am a Hairdresser. My Client was going to an annual fund raiser and wanted to wear a faux ponytail. I would have to color the ponytail to match her hair. I researched and Luxy checked all my boxes. Unfortunately, we ordered the wrong color. I contacted Luxy, explained the situation and their team was more than happy to do what they could to help. I got the ponytail in the color I needed in time to color and style it for my Client’s Gala. She was thrilled and got several compliments. I am grateful for Luxy’s Customer Service Team kindness, professionalism and hard work to make the near impossible possible. Did I mention they truly top notch?! XO

5
Date of experience: Jan 30, 2025
Aileen Walker
Very friendly and responsive care!

Very friendly and responsive care! Answered all my questions and went above and beyond to make sure I got a better match for my exchange.

5
Date of experience: Jan 30, 2025
Mortimer Adams
Their customer service is unmatched

Their customer service is unmatched. I’ve always had super quick response times from them and all of the hair extensions. I’ve purchased have been the best quality they’ve lasted the longest and I’ve tried many brands of hair extensions that are considered luxury and these ones are just the best. I’m very thankful for how helpful they are even when there was a shipping issue that wasn’t their fault they helped. Make sure that my order was good.

5
Date of experience: Jan 29, 2025

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Business Details

  • Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.

  • email info@luxyhair.com
  • language https://www.luxyhair.com

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