Review Time
By far the BEST service I have ever experienced. I don't even know where to begin. Haven got me samples of what I needed so quickly in time for my wedding trial. She saved the day and I am forever grateful for that! They were so kind and professional. Just top tier service all around.
I had taken off my permanent wefts out few months ago, and needed something simple & easy to put in for special events. I reached out to LuxyHair’s team and Haven responded back with suggestions. It appeared halo would be the best fit given what I’m looking for (effortless, seamless, length, volume) I wasn’t sure which shade would be a good color match, since my hair has highlights, balayage, etc. Haven sent me a few sample swatches, and helped me pick the right halo. She sent me countless texts to help with this process, I was constantly reassured and assisted by her & entire LuxyHair team. Haven was patient and helpful. Just put the halo extension in- 20 inch bronde balayage. It’s stunning. I’m never buying any other extension ever again. Where was this all my life; so happy with this. Thank you Haven, thank you LuxyHair team for everything. You made my year!! Will be a customer for life. If anyone is on the fence about buying their hair, do it!! I’ve spent hundreds or thousands of dollars on permanent extensions, every hair tool and product under the sun, this is the first time it’s been a TRUE MATCH. The hair is REAL human hair, it doesn’t look doll or Barbie like. Best purchase ever 🩷
Luxy truly does care for their customers, Trish was very helpful to fix my problem. I cannot be any happier with the customer service which was so quick too, thank you so much ! This were definitely my favorite extensions so far the service and quality is 🙌 ☺️
Luxy’s Customer Service Team is top notch! Especially the Expert/Colorist, Haven! I am a Hairdresser. My Client was going to an annual fund raiser and wanted to wear a faux ponytail. I would have to color the ponytail to match her hair. I researched and Luxy checked all my boxes. Unfortunately, we ordered the wrong color. I contacted Luxy, explained the situation and their team was more than happy to do what they could to help. I got the ponytail in the color I needed in time to color and style it for my Client’s Gala. She was thrilled and got several compliments. I am grateful for Luxy’s Customer Service Team kindness, professionalism and hard work to make the near impossible possible. Did I mention they truly top notch?! XO
Their customer service is unmatched. I’ve always had super quick response times from them and all of the hair extensions. I’ve purchased have been the best quality they’ve lasted the longest and I’ve tried many brands of hair extensions that are considered luxury and these ones are just the best. I’m very thankful for how helpful they are even when there was a shipping issue that wasn’t their fault they helped. Make sure that my order was good.
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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