Review Time
I had such a wonderful experience working with Lynn during my color match appointment! She was incredibly knowledgeable, patient, and kind throughout the entire process, making it so easy to find the perfect match for my hair. Lynn took the time to answer all my questions and made me feel confident in my decision. Her attention to detail and genuine care made the experience so enjoyable. I couldn’t have asked for better support! Thank you, Lynn, for your expertise and amazing customer service.
Luxy Hair always offers a great quality product but their main difference is that they show a lot of interest to customer service, and come with the best ideas to make sure we are satisfy. Having an operator to help choose the best fit is very appreciated. Thanks again!
My extensions were inadvertently miss delivered. When I contacted Luxy, Kerry in customer service was a total PEACH! She followed-up with me as I tried to track them down with FedEx and ultimately re-sent my set of extensions at no additional cost. What a class act!
I’m so impressed with Luxy Hair! I made a mistake with my shipping address, but the team was quick to respond and resolved the issue perfectly.The quality of the hair extensions is just amazing!!Highly recommend Luxy Hair for both their products and their exceptional customer service!
Pros—The halos are thick and blend pretty well. I didn't need to trim them or have a problem with the color match. I also like that it came with two clip-in pieces to help blend the hair better.Cons- I really have tried to stay optimistic with this brand, but I have run into constant issues with dryness. after the first wash, the texture was not the same. I have followed all care instructions, and nothing has been able to keep them moisturized. I am now 5 months into wearing these and they are matting and bulging so quickly. It even seems like any oils or conditioners are making it worse! I have stuck with only washing them once a month, but it seems like the only time, they are smooth is after they are washed. I was hoping these would last me for at least a year, but I am ready to give up on wearing them. I specifically liked this brand because of the clips and extra clip in, but I can't afford to purchase new halo's twice in a year...
First off I want to thank the Luxy hair team for being so understanding instead of making a situation more difficult. In 2022 I ordered extensions from them and eventually had to leave the state for my grandmas funeral where we stayed for a bit while my mom and uncles went through my grandmothers belongings, spent time cleaning out her home and just being in the presence of each others company during this time. I had honestly forgotten about my order as at no point did I really have much time to remember since I had to be there for my mom who took it the hardest and was a sad trip out of state. Later and I mean much much much later I check my purchase history and cannot believe I had completely forgotten about my order and immediately reached out to see what could’ve been done. And the team was so supportive and compassionate I feel like there’s just not enough companies who want to understand. I have ordered another pair of extensions back in January from this company I received my order of course and I kid you not I’m still using them for special occasions- to this for the holidays even! I got my previous replacement order and just decided to get hair care products instead as I was curious to see what they had to offer and I do not regret anything I got. Everything is beautiful and soft and makes my hair feel so smooth, they’re easy to use and the heat protectant spray I received did not have any harsh chemicals to dry my hair out. Every product is worth it! I love the quality of everything I received and I already recommend this brand every time I get complimented on my hair and truly will continue to do so! TLDR: This brand is superior in every single possible way!
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Luxy Hair is a customer-centric hair extensions eCommerce retailer founded in 2010. We’re one of the largest providers of quality hair extensions in the world.
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