Review Time
The previous night, I booked a taxi for 08:30 to get me to work, and stood outside the front door of the hotel from 08:20 in sub-zero temperatures. At 08:37 I received an automated text saying they were waiting to assign me a driver. At 08:45 I phoned to ask what was happening, to be told that the taxi had been cancelled. When I asked why, I was told they had phoned me twice (they hadn't) and that the taxi had been at the front door waiting but that I wasn't there so they had cancelled. In the 25 minutes that I had waited outside the front door, no taxi arrived. Believe me, I'd have noticed. It's a very narrow road with not much traffic. I managed to get hold of another taxi company a little after 09:00 to be told that Lynx are notorious for accepting bookings then not turning up if the journey is not to their liking. AVOID.
One day before I needed my taxi I booked for a specific time and paid ahead of time using the app. The next day when my taxi was due they decided to dispatch one a few moments before, however this caused significant delays to picking me up. I'd like to add that I was going to the airport and the reason I book taxis in advance is to have peace of mind on the day of my trip. Instead, I had to go through completely unnecessary stress caused by Lynx. I phoned them 3 times. On the 1st call I was assured the taxi was around the corner and would be with me within minutes. It wasn't. On the 2nd call, the lady assumed I was at a different address, and left me on hold for 5 minutes to chase her operator, before putting the phone down on me. I tried to call a 3rd time to resolve and was met by an incredibly rude woman who didn't seem to understand the importance of pre booking a taxi to an airport. By the time the driver arrived, there was no apology for the late arrival. Their network and communication isn't up to the standard you would expect from other reputable taxi companies and for that reason I will be avoiding in future.
Left us waiting half an hour in the cold and rain. Parked up 10 minute walk away, we tried to ring the driver to say where we were and they just cancelled on us. Rang to complain and got lied to and they denied this and said they came to the pick up point. I have screenshot evidence they were ten minutes away from the pickup. DO NOT USE THIS COMPANY
Booked a taxi the day before a special event in town for my wife and I that we were invited to as I planned on leaving the car at home. I was told just before the taxi was due to arrive that it was running late - I had no working tracking link so when I called, I was told that no driver had been allocated. When I calmly registered my disappointment with the guy on the phone, the response I received was 'Well, we are very busy on Saturdays' - What a unprofessional attitude to take! Seconds after the call, I received a tracking link confirming that the driver was in the city centre so would have taken too long to get to our home and would have left us arriving very late. Therefore I cancelled and decided to drive in instead - I plan to never use this unprofessional service ever again - Based on numerous other negative reviews I've just seen, I'd advise anybody to give these guys a miss - Poor service!
I wouldn't even give this 1 star. This company's driver left a 75year old lady with an 8 year old sick child at the hospital because when she explained she had no cash and would have go into the house to get the money, she was told, Not their policy! Absolute disgrace! This occurred at 5.30am today!
Not deserving even one star! Lone woman arriving on flight after midnight left waiting over 30 mins for pre-booked taxi. What is the point of a message telling you that they are looking for a driver when taxi prebooked couple of days ago and no waiting time given? Also no response to phone call or message. Poor show! Have no confidence in this company and won't be using this company again!
I had prebooked this taxi 24 hours in advance and still 15minutes AFTER the due arrival time the driver calls me and asks 'Did you book a taxi?' No apology for the delay. I got in the car and he immeditaltey sped up the road, not even giving me the chance to put on my seatbelt.The driver was illegally speeding then at 65k/hr, in Dublin city, this area is far too busy for those speeds and I truly felt fear for my safety. Never again.
We have used Lynx in the past, however our recent booking shows them to be completely unreliable. We prebooked a taxi to Manchester airport weeks in advance. 20 minutes before the taxi was due we got a text to say ‘we are working hard to assign you a driver’! So much for their claim to prebook a stress free ride to the airport. 5 minutes later I got a text to say that a driver was on his way, due in 15 minutes with the car details. 25 minutes later no driver had turned up, and the tracking link did not work. When I finally got through to the company on the phone, they said the driver said we were a no show and the ride cancelled, which was a complete lie as I’d been watching to see if the taxi turned down our street, and we never received a text to say he”d arrived like you normally do. I was then offered another driver who was 25 minutes away, which was no good because we had to be at the airport earlier than that, and who knew if he would actually show up!!So as a result we had to jump in the car and drive ourselves to Manchester airport, only to find that there is no longer a long stay car park, and in fact you can’t park anywhere if you haven’t prebooked (which you cannot do less than 1 hour beforehand). So the only option at the last minute was the short stay car park, £40 for 3 hours and we are away for 10 days. I will not be using Lynx taxis again.
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South Mcr & Cheshire Areas:0161 480 5000 / 01625 43 43 43. Download our App for priority booking,pay cash/card,track your ride CLICK:https://t.co/9aUNBJuPf2
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